Terrible customer service. They lie to customers to keep their business.
Reps tell custkmers winfows will bd in 4 to 6 weeks and the production is 8 to 10 weeks if not longer. Window order sit on a desk or a wall file for weeks before they are ordered. Damaged product sits in warehouse until they feel like ordering it or until a customer calls in looking for product then they will decide to order. Files get sat out in warehouse or left in trucks so they are misplaced frequently which is scary with customer information on there.
COC and payments get brought in once a week when installers decide to bring it in. Be careful providing payment it may get lost or misplaced.
The office has alot of turnover. ALOT of upset customers with Champion windows, doors and sunrooms.
Product or Service Mentioned: Champion Windows Customer Care.
Reason of review: Order processing issue.