Pissed Consumer Interviews ?

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In august of 2017 my wife and I ordered 3 windows from Champion. Two garden windows and one small bathroom window. We were quoted a price of $12,000 dollars. I felt that this was too expensive and was ready to say no but one look at my wife and I knew she wanted them so I agreed to the price. We were told they would be constructed and installed within 4 to 6 weeks. Six weeks went by and my wife called to see when the windows would be coming. She was told they would be here on October 23rd. October 23rd came and went and no windows and no follow up from Champion. We placed another call and were told they were waiting on a part. To me this was a red flag. You make your own windows and your waiting on a part? Any way another couple of weeks go by with no follow up from Champion. We call again and are told the windows are in and were put on hold for the installation manager. Well it seems the installation manager had left for the day but He would be calling in the morning. Two more days go by with no call from the installation manager, once again no follow up from Champion and now I am angry. I call and let Champion know that if the windows aren’t in within the next few days I will cancel the sale and find someone else. Finally I get a call from the installation manager who apologizes but say’s it’s there busy time of the year. How many years have you been in business and you haven’t made changes for you “busy time of the year”?? He tells me they will be there Wednesday. Wednesday comes the windows arrive. Two of them are fine but one of the garden windows has a broken pane the insert doesn’t fit and is leaking from the upper right corner. Now by this time I have made 2 payments on windows I don’t even have and you send me a piece of junk. $12,000 dollars REALY? We call again and the installation manager says He will be out tomorrow to fix the window and we would discuss a discount in the price. The following day He fixes the leak and says He will be back after Thanksgiving to replace the cracked pane. It is now January 24th and we have placed 2 calls to the installation manager and left 2 messages with no return call, once again no follow up from Champion. Oh and by the way the pane on the other side of this window is no also cracked. This has been the worst purchasing experience of my life. I intend to do more home improvements and can assure you that Champion will get none of our future business. I also have many friends who will hear of my experience with your company and I will advise them as well to steer clear of Champion. This is no way to treat any customer. If I did business like this I would have been out of business years ago.
1.0
Details
CHAMPION SIDING - Champion Windows review
CHAMPION SIDING - Champion Windows review
CHAMPION SIDING - Champion Windows review
CHAMPION SIDING - Champion Windows review
CHAMPION SIDING - Champion Windows review
CHAMPION SIDING - Champion Windows review
CHAMPION SIDING - Champion Windows review
CHAMPION SIDING - Champion Windows review
CHAMPION SIDING - Champion Windows review
CHAMPION SIDING - Champion Windows review

Update by user Jul 19, 2018

THE ONLY WAY I GOT A RESPONSE WAS TO SETUP AN APPOINTMENT ON Wednesday, June 20, 2018 at 11:00 AM. THEY CAME ON TIME AND GOT ON THE PHONE TO SAY THAT THIS WAS A REPAIR JOB AND WALKED AROUND THE HOUSE AND STATED THE SIDING SHOULD NOT DO THAT, MAYBE THE WRONG NAILS WERE...

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Review
#1281774 Review #1281774 is a subjective opinion of poster.
Service
Champion Windows Siding Service
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
1.0
Details
Lifetime Warranty is a Hoax! - Champion Windows review
Lifetime Warranty is a Hoax! - Champion Windows review
Lifetime Warranty is a Hoax! - Champion Windows review
Lifetime Warranty is a Hoax! - Champion Windows review
Lifetime Warranty is a Hoax! - Champion Windows review
Lifetime Warranty is a Hoax! - Champion Windows review
Just in case you're considering Champion for a new patio door, I'm here to warn you to find another brand of door in the landfill, and have it installed in your home. You will be much better off with the discarded door, instead of paying Champion's exorbitant prices in...
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8 comments
Anonymous
#1590561

What is to comment on? The review is a flat out lie.

There is no 2 year condition. For MY doors and windows there is a lifetime warranty which includes no trip charge for the first two years.

This person is an idiot, and the trip charge is under 100 dollars....enough to pay the gas to get the tech out twice. Once to inspect and once to replace.

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Review
#995848 Review #995848 is a subjective opinion of poster.
Service
Champion Windows Door Installation
Reason of review
Warranty issue
Loss
$1828
Preferred solution
Full refund
Tags
  • Vinyl Siding Patio Doors
1.0
Details
We bought a home that needed 2 sashes...they were paid for and ordered. Months later, we call back for status...they were either never ordered or the order was lost. So, they reordered..."it takes 6 months" ridiculous, but ok. Guy came out to remeasure...he was the...
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Review
#1764228 Review #1764228 is a subjective opinion of poster.
Product
Champion Windows Window
Pros
  • Original guy who measured and no longer works there
Cons
  • Customer service and timeline for product delivery
Reason of review
Poor customer service
Preferred solution
Deliver what I ordered...asap. Train employees on better customer service and integrity.
1.0
Details
I'd give a zero if I could. They weren't service only when this started. I've gone around and round with Champion Windows. Filed complaint with the BBB and with NYS Attorney General's Office. Champions Headquarters refuse to negotiate and want to strong arm me into...
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Review
#1760494 Review #1760494 is a subjective opinion of poster.
Service
Champion Windows Customer Care
Cons
  • Total experience with this company
Reason of review
Poor customer service
Loss
$500
Preferred solution
CANCEL AND LEAVE ME ALONE!!
Tags
  • Replacement Windows

Service Sucks | Champion Windows review

1.4
Details
Service Sucks - Champion Windows review
Sunroom was constructed in December 2018 and January of this year. The heating AC unit cease to cool Midsummer; the gutters that were installed buckled in several places due to the heat or incorrect installation. I contacted the Lexington office about the issues and they sent an individual out to investigate. He told My Wife that someone would be in contact with us; that was over a month ago.
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Review
#1673752 Review #1673752 is a subjective opinion of poster.
Cons
  • No communication
  • Service
  • Warranty is not backed
Reason of review
Poor customer service
Loss
$25995
Preferred solution
Full refund
Tags
  • Service Sucks
  • Buckled Gutters
1.0
Details
I have had 6 different companies come out and give me estimates on getting 16 total windows and 1 door replaced for my house. They are way too pushy and their gimmicks to offer sales and 1 time deals is outrageous. There windows that we had them price out were just...
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Review
#1669847 Review #1669847 is a subjective opinion of poster.
Reason of review
Pricing issue
Tags
  • Replacement Windows

Sunroom inatallation | Champion Windows review

1.0
Details
On 6/11/19 signed a contract and made a $5400 deposit for a Sunroom Installation by Champions contract estimated start time was 8-10 weeks. That never happened. Any communication to check on the status of installation was always on our end and required several phone calls each time. The result was projected start dates were vague September start, then last week of September or first week of October. Now it is the end of October. We cancelled the project but are only able to receive $600 of the $5400 because we cancelled the project. Champion bears no responsibility. Despite the fact that the new projected start date will be 20 weeks, not 8-10 from the contracted estimate, they say the start dates are approximate not guaranteed. The BBB has been contacted.
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Review
#1674933 Review #1674933 is a subjective opinion of poster.
Service
Champion Windows Sunroom Installation
Reason of review
Poor customer service
Loss
$5400
Preferred solution
Full refund
1.0
Details

Update by user Sep 08, 2019

The only thing that has happened is that text message that when I called them out on it, they stopped texting me.

Original review posted by user Sep 06, 2019

Thank goodness I didn't buy windows, but I did strongly entertain the idea of buying. Their salesman came to my home and was pitching their product for 2...
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Review
#1646921 Review #1646921 is a subjective opinion of poster.
Service
Champion Windows Estimate
Cons
  • Predatory
  • Buy now or else
  • High pressure
Reason of review
Predatory Sales Pitch
Loss
$100
Preferred solution
Let the company propose a solution

3 season sunroom leaks | Champion Windows review from Omaha, Nebraska

3.5
Details
We recently had our Champion sunroom construction completed and noticed leaks on one side of sunroom, both around the stationary windows and along the floor. Installers had not installed weep holes to release water. I would not recommend this company for your sunroom construction.
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Review
#1659230 Review #1659230 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$100
Preferred solution
Let the company propose a solution

Contact Champion Windows Customer Service

Website:
Mailing Address:
12121 Champion Way
Cincinnati, OH 45241
Phone:
(855) 395-4989
All Champion Windows Contacts

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Deceit | Champion Windows review from Muncie, Indiana

1.0
Details
I really hate to see God destroy this company, they have sold their soul to Satan. Sad, I hate it!
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Review
#1585361 Review #1585361 is a subjective opinion of poster.
Product
Champion Windows Window
Reason of review
Poor customer service