Champion Windows

Purchased last summer 2025. Mgr Peter is now not helping fix air leaks. He told me last Friday that windows are supposed to be drafty and no window is supposed to be airtight.

I'm done!

I have photos where I can see my grass through seams of sashes! I want my 15k back, as my utility bills are astronomical from horrific windows.

Won't fix them now, says needs proof to bring back physically to the manufacturer.

I thought you made your windows?

I'm going to hire an attorney if this does not get resolved.

I want to enjoy the investment I made, but I was only robbed of my hard-earned money I spent years saving for to beautify my home.

Your company has me a train wreck and in tears daily.

The Charlotte location in NC here is beyond subpar. All my incidents from the 6-7 times they've been here should all be on record in the system.

The first install was so bad, it had to be redone a week later as I withheld final payment until then.

Now, they won't resolve the issue while I have fiberglass insulation stuffed along seams of my 15k windows, scotch tape plastered all over all the seams of the sashes to stop the cold air from freezing me.

Please advise.

I am trying to call someone on my project. My name is [PERSON_NAME], Address [STREET_ADDRESS][PERSON_NAME].

They started our project and realized they did not have enough material. That was about 3 weeks ago, and they said material would be shipped from [GEOGRAPHIC_DATA][PERSON_NAME]. We still have not heard anything from Champion other than you closed the office we were working with. We need to find out when this will be completed.

We have had your material sitting in my driveway for almost a month now. If I knew anyone that could finish the job, I would call them. I have called 4 different phone numbers, and I was given no response. If I do not hear anything today, your material that is in my driveway will be put on the curb of the street.

I am very upset over all of this. They said I could give you a rating when the job is complete. I cannot wait to do so.

Someone needs to contact me ASAP. Ph# [PHONE_NUMBER] [PERSON_NAME]

AVOID these people!

I have 15 emails confirming what I thought were replacement windows, but after 4 months I learn that the service department did not communicate with the "customer service" department (unbelievable, but they are not the same). Now they want to start over and come look at the windows.

they originally asked for photos, including the build tags which I provided. all emails indicated this replacement was on track, until I find out they really never ordered or built these and lied to me. Now they want to look at the windows with deteriorated interior coatings and try to "fix" the 25 year old windows that have failed.

The poor guy in the service department is completely overwhelmed, has not time to catch up on calls, and obviously has minimal relationship with the Customer Service, which seems to be mostly just lip service. They need many more employees, but have no clue how to run a business, or they are going under.

They told me it could take up to 180 days!!!

to make replacement windows for me. but now we are starting from scratch. I can't imagine how customers would wait 6 months to fix a defective product, this is far beyond incompetent and is CRIMINAL.

At one time, this company was functional, but those days are over. Don't fall for any sales pitches about any of their products, just know that they are totally incompetent in dealing with any customer service issues.

I would rate them a negative 5 stars if that was possible.

None of the managers or leadership have email addresses available to the public, and they never provide a name in emails from Customer Service.

They function like ICE with their identities concealed, lurking in the alleyway.

I am working to contact Timothy Young, Regional VP and Victor Yanev, Division President to see if the entire company has been assimilated by the Borg or if I am living in a Twilight Zone episode.

Maybe Santa will bring me windows, which would be 180 days from my initial contact with them. Champions of Dysfunction.

I called on them for 5 windows. The young man was very nice.

He gave no price and no percentage rate because I could not pay up front. He said he was so sure it was 7%, absolutely. When the paperwork came to my mailbox, the interest rate was 12.99%! OMG, 5 windows turned into the cost of 10!

When I called to check on the mistake, too bad you signed the paper; you agreed to the terms. 'No, I did not agree to 12.99%. I will not pay double the percentage rate I was quoted.' I was told he made a mistake. You have to take the windows and pay the cost.

I just laughed at them. I told them I did not have to take their outrageous percentage rate; number one, nobody has come to measure for the windows. I am canceling this transaction right now. I am done with people who will lie to my face to sell windows, especially to a senior on a limited income.

I will not pay for the next '10 years' for 5 windows, that turned into paying double! The young man that lied to me in my living room called to harass me and argue with me that I had to take them. I will not, end of conversation! They continued to harass me several times.

I finally got really angry and told them we can go to court for this if you would like! I am ready to speak to a judge about the outrageous bullying from Champion Windows.

I was furious, the only thing they can hear. Intimidation does not work with grouchy old people not living at just exciting.

Updated 11/7/2024
I had high hopes when I signed a contract with Champion Windows in February 2024 for a custom enclosure on my second-story deck, but my experience has been nothing short of frustrating, disappointing, and unprofessionaleven reaching the executive level.
Key Issues & Timeline:
February 8, 2024: Signed the contract. The sales process was smooth, and I felt confident in Champions promises.
February 17, 2024: During his first visit to my home to verify measurements, the project manager shocked me by exposing himself and urinating on the side of my house.

This disturbing, unprofessional behavior was not only unacceptable but set a deeply negative tone for the entire project, and I have yet to receive a formal written apology from Champion for this incident.
May-June 2024: Despite my repeated follow-ups, there was no clear communication on project progress. Conversations were vague and provided no real updates.
August 1, 2024: After months of delays, the permit application was finally submitted to Thurston Countymuch later than expected due to miscommunication and errors within Champions team.
September 26, 2024: Thurston County informed us of additional Habitat Conservation Plan (HCP) requirements, but Champion failed to inform me. I had to reach out myself to get clarification on these requirements.
October 14, 2024: After raising repeated complaints, Champion offered to replace a door and window on my property as compensation. While I appreciated the gesture, it did not address the fundamental issues of mismanagement, lack of professionalism, and extreme delays.

I requested a discount to reflect the extensive time and effort I had invested to manage Champions responsibilities, but this was denied.
October 31 & November 4, 2024: I reached out to Tim Young, a VP at Champion, in the hopes of escalating the matter to get better accountability and communication. Unfortunately, his lack of follow-up and response has only further demonstrated the unprofessionalism Ive encountered at every level within Champion.
Overall Experience & Impact
Over the past 9+ months, Ive invested more than 80 hours in emails, phone calls, and direct coordination with county officials to manage a project Champion was contracted to handle. This experience has caused over $10,000 in additional costs and lost time. Champions inability to manage or communicate about the project has left me without a clear timeline for completion and feeling constantly neglected.
Conclusion
Champion Windows has failed to meet even the most basic standards of professionalism and customer service.

From the project managers shocking behavior of exposing himself and urinating on my property to poor communication, endless delays, and unresponsiveness from upper management, this experience has been exhausting and costly. I regret choosing Champion Windows and strongly advise others to consider the numerous poor reviews across platforms like PissedConsumer, Yelp, Trustpilot, and ConsumerAffairs before making a decision.

I had all of my windows replaced by Champion. I ordered them in August 2024.

The initial install was in November 2024 but some windows arrived broken or the wrong size and the install of those took place early this year (2025). Two of the large windows, one in the bedroom and one in the dining room, have been tweaked, had balancers replaced and frames replaced and they still do not operate meaning those two rooms are still in limbo with the furnishings moved away from the wall and sheets hanging over the windows. They are double hung windows and they can only be partially opened or closed and only with EXTREME effort. I have contacted the local office, the regional manager and the main office trying to get someone out here to discuss my options but I can't get anyone from the company to respond.

This was a very expensive project and the lack of communication and failure of the company to follow-up and make good on their product has spurred me to warn others of the company.

The windows that work are great but having two major windows that don't operate is unacceptable. Proceed with caution if you are considering windows from Champion.

I had Champion windows and patio doors installed in my home several years ago. I started having seal problems with my patio doors over a year ago and had a company representative come to inspect and place a replacement order.

Several months went by and I called to check on the status and was told the door was shipped but broken. After another extended wait, over six months, an installer came out with only a handle, no door, just a handle. Im still waiting for my replacement door after now a year and a half wait and also had another patio door seal fail during that time.

Why cant I get this issue taken care of in a timely manner? We are in the process of selling our home and would like this resolved soon.

If I cant receive some satisfaction from this correspondence, my next call will be to the Better Business Bureau to issue a formal complaint.

Thank you.

My home address is: 2305 Black Fox Ct, Murfreesboro, TN 37127