Champion Windows

Updated 11/7/2024Since my last update on October 27, my experience with Champion Windows has continued to be frustrating, with no real resolution in sight despite escalating the issue to upper management.Recent Developments:October 31, 2024: I spoke with Tim Young, a Vice President at Champion, who acknowledged some of my concerns but offered only minimal compensation (less than 5% discount - yet they can charge me 30% of my down payment if I cancel.). While I appreciated the conversation, this offer doesn’t address the considerable time and expense I’ve already invested in managing this project myself due to Champion's continued mismanagement and lack of communication.November 4, 2024: I followed up with Tim via email, providing detailed notes from our call and requesting acknowledgment or additional information.

I hoped this would establish a foundation for improved communication. Disappointingly, Tim has been unresponsive, with no acknowledgment of my efforts to document our interactions or of my request for a clear project timeline.November 7, 2024: I’ve updated my online reviews across platforms, including Google and Yelp, to reflect the ongoing delays and lack of communication from Champion. I have also filed a formal complaint with the Washington State Attorney General's Office in an effort to get Champion’s attention on this matter.Ongoing Concerns:Lack of Accountability and Communication: Champion’s team has consistently failed to communicate with me, leaving me to chase down updates and manage the project myself. Even escalating to a VP level has resulted in little action, with no clear plan or timeline in place for completion.Unprofessional Conduct: I still have not received a formal written apology for the project manager’s unprofessional behavior during his February visit, where he urinated on my property.

This shocking incident set a negative tone from the beginning, and the lack of acknowledgment from Champion has only compounded my frustration.Significant Financial and Time Costs: I’ve now invested over 80 hours and incurred approximately $10,000 in costs due to delays, time lost, and my need to manage what should have been Champion's responsibility. My previous projects with county permits did not experience these issues, further underscoring Champion’s lack of efficiency and attention.ConclusionDespite numerous follow-ups, complaints, and escalations, Champion Windows has failed to meet even the most basic standards of professionalism and customer service.

I regret choosing this company and caution other homeowners to carefully consider other reviews on platforms like Yelp, Trustpilot, and ConsumerAffairs before working with Champion Windows. My experience has been one of extreme delays, poor communication, and unprofessional behavior, and I sincerely hope my reviews help other consumers make an informed choice.

I regret choosing Champion Windows for my home project. From the beginning, this experience has been filled with mismanagement, lack of communication, and significant unprofessional behavior.

Despite high hopes when I signed the contract in February 2024, the journey has been nothing short of frustrating and disappointing.Timeline of Events:February 8, 2024: I signed a contract with Champion Windows to install an enclosure on my second-story deck. The sales process was smooth, and I felt optimistic about the project.February 17, 2024: The project manager visited my home to verify measurements. During this visit, I found him urinating on the side of my house. This unprofessional and disturbing behavior set a troubling tone for the entire project.May & June 2024: I met with the project manager and an engineer to reconfirm measurements.

Despite these efforts, Champion remained non-responsive, requiring me to repeatedly chase updates.August 1, 2024: After months of delays, Champion finally submitted the permit application to Thurston County. No explanation was provided for the excessive delay, and it became clear that the engineering team failed to submit the correct documentation earlier.September 26, 2024: Thurston County informed us that an HCP (Habitat Conservation Plan) application was needed. While there were no mitigation fees, the project was delayed once more.October 3, 2024: The project manager claimed to have spent an entire day retrieving a document from the county, despite the county having emailed the form a week prior. This inefficient behavior further showcased poor project management.October 14, 2024: I spoke with the regional sales manager, who acknowledged the issues and offered compensation by replacing a door and window at no cost.

However, this was a small gesture compared to the significant inconvenience and stress I’ve experienced.Key Issues:Lack of Communication: From start to finish, I have had to chase updates and repeatedly ask for information. Champion failed to be proactive in communicating project status, leaving me to manage many aspects myself.Unprofessional Behavior: The project manager urinating on my home was not only unprofessional but also highly disturbing. Such behavior should never be acceptable in any business.Continuous Delays: Simple tasks took months to complete, and Champion consistently missed deadlines. It took them six months to submit basic permitting documents, and even then, they failed to handle it efficiently.Mismanagement: As a customer, I found myself taking on tasks that should have been handled by Champion.

From direct coordination with the county to following up on incomplete paperwork, I had to manage this project more than the company did.Conclusion:Working with Champion Windows has been a highly stressful experience. Their lack of accountability, mismanagement, and failure to meet basic customer expectations make it impossible for me to recommend them. This is not what I signed up for when I chose Champion, and it is certainly not the quality of service I paid for.If you are considering Champion Windows, please think twice. Their failures to communicate, manage, and deliver on commitments have made this an incredibly frustrating and stressful ordeal.

I hope this review helps others make a more informed decision.User Recommendation: Avoid Champion Windows if you value professionalism, accountability, and efficient project management. Based on my experience, they are not equipped to handle projects of this nature.

The company has not responded to our attorney’s letter regarding this matter. The case has been turned over from the licensing board to the Attorney General Criminal Division.

We also found out our windows are not NFRC certified for being energy saving, which is what we had ordered. We were not aware they were supposed to have NFRC labels and once we found out the NFRC opened an investigation. We have also found out they illegally used another Champions builders license, because they are not licensed. The licensing agency is also investigating that.

The licensing agency asked our ocal inspector to write a report, which was originally done since they never finished the job.

There were multiple code violations. Nothing has been resolved, but we will not stop until we have educated consumers about how awful their practices are.

We have filed a complaint forms with the licensing bureau, AG of Michigan, AG of Indiana, and Better Business Bureau. We have reached out to the local office, who sent the letter, with very little help.

My husband did speak to a manager who admitted they send these letters from corporate, and they want you to sign off on the completion so they can put a lien on your home and send you to collections, even if they did not complete the job. We found out they cannot put a lien on our home because they did not file within 90 days and that is why the letter was dated three 3/14/23 for date of completion rather than stating, they walked away from the job in March 2022.