Champion Windows
Champion Windows Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Champion Windows has 1.6 star rating based on 236 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Champion Windows to a friend or colleague.
- Rating Distribution
Pros: Installers, Person that came to measure the door openings, Windows.
Cons: Customer service, Customer service is nonexistant, Poor management.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Champion Windows has 1.6 star rating based on 236 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Champion Windows to a friend or colleague.
- Rating Distribution
Pros: Installers, Person that came to measure the door openings, Windows.
Cons: Customer service, Customer service is nonexistant, Poor management.60% of users think that Champion Windows should improve its Customer Service.
100% of users say that they won't use Champion Windows in the future for similar services or products.Recent recommendations regarding this business are as follows: "Run! Don’t do any business with this company!", "Make them put everything in WRITING~!", "Don’t use this company!", "Buyer beware", "don't buy champion windows ever! They refuse to help anyone and sell a product that is not supported.".
Most users ask Champion Windows for the delivery of goods as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Champion Windows Reviews
"Worst customer service on earth and perhaps the known universe"
AVOID these people! I have 15 emails confirming what I thought were replacement windows, but after 4 months I learn that the service department did not...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Greenwood Village, Colorado
Worst customer service on earth and perhaps the known universe
AVOID these people!
I have 15 emails confirming what I thought were replacement windows, but after 4 months I learn that the service department did not communicate with the "customer service" department (unbelievable, but they are not the same). Now they want to start over and come look at the windows.
they originally asked for photos, including the build tags which I provided. all emails indicated this replacement was on track, until I find out they really never ordered or built these and lied to me. Now they want to look at the windows with deteriorated interior coatings and try to "fix" the 25 year old windows that have failed.
The poor guy in the service department is completely overwhelmed, has not time to catch up on calls, and obviously has minimal relationship with the Customer Service, which seems to be mostly just lip service. They need many more employees, but have no clue how to run a business, or they are going under.
They told me it could take up to 180 days!!!
to make replacement windows for me. but now we are starting from scratch. I can't imagine how customers would wait 6 months to fix a defective product, this is far beyond incompetent and is CRIMINAL.
At one time, this company was functional, but those days are over. Don't fall for any sales pitches about any of their products, just know that they are totally incompetent in dealing with any customer service issues.
I would rate them a negative 5 stars if that was possible.
None of the managers or leadership have email addresses available to the public, and they never provide a name in emails from Customer Service.
They function like ICE with their identities concealed, lurking in the alleyway.
I am working to contact Timothy Young, Regional VP and Victor Yanev, Division President to see if the entire company has been assimilated by the Borg or if I am living in a Twilight Zone episode.
Maybe Santa will bring me windows, which would be 180 days from my initial contact with them. Champions of Dysfunction.
- Exist
- Customer service is atrocious
- Depressing
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Palm Harbor, Florida
Lack of customer service & communication!
The customer service and communication with this company are unbelievable! Windows ordered in June 2025, and here we are in October 2025, and still no windows, but they can take the money?
Since Daniel Fink, operations manager, or anyone else will not return my call or reach out to me, I have no other choice than to take this to court to come to a resolution.
Then my goal is to make sure that Champion Windows stops doing business in Florida and screwing the hardworking American!
Daniel M
Palm Harbor
- Are in business
Preferred solution: To cancel my complete order. Reimburse what I have paid GreenSky cause I did the 12 months same as cash.
User's recommendation: Run!!! Don’t do any business with this company!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Manchester, England
Liars
I called on them for 5 windows. The young man was very nice.
He gave no price and no percentage rate because I could not pay up front. He said he was so sure it was 7%, absolutely. When the paperwork came to my mailbox, the interest rate was 12.99%! OMG, 5 windows turned into the cost of 10!
When I called to check on the mistake, too bad you signed the paper; you agreed to the terms. 'No, I did not agree to 12.99%. I will not pay double the percentage rate I was quoted.' I was told he made a mistake. You have to take the windows and pay the cost.
I just laughed at them. I told them I did not have to take their outrageous percentage rate; number one, nobody has come to measure for the windows. I am canceling this transaction right now. I am done with people who will lie to my face to sell windows, especially to a senior on a limited income.
I will not pay for the next '10 years' for 5 windows, that turned into paying double! The young man that lied to me in my living room called to harass me and argue with me that I had to take them. I will not, end of conversation! They continued to harass me several times.
I finally got really angry and told them we can go to court for this if you would like! I am ready to speak to a judge about the outrageous bullying from Champion Windows.
I was furious, the only thing they can hear. Intimidation does not work with grouchy old people not living at just exciting.
- Good windows
- Outrageous interest rate
Preferred solution: Apology
User's recommendation: Make them put everything in WRITING~!!!!!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Evansville, Indiana
Extremely Disappointing Experience with Champion Windows – Poor Customer Service and Lack of Communication
Updated 11/7/2024Since my last update on October 27, my experience with Champion Windows has continued to be frustrating, with no real resolution in sight despite escalating the issue to upper management.Recent Developments:October 31, 2024: I spoke with Tim Young, a Vice President at Champion, who acknowledged some of my concerns but offered only minimal compensation (less than 5% discount - yet they can charge me 30% of my down payment if I cancel.). While I appreciated the conversation, this offer doesn’t address the considerable time and expense I’ve already invested in managing this project myself due to Champion's continued mismanagement and lack of communication.November 4, 2024: I followed up with Tim via email, providing detailed notes from our call and requesting acknowledgment or additional information.
I hoped this would establish a foundation for improved communication. Disappointingly, Tim has been unresponsive, with no acknowledgment of my efforts to document our interactions or of my request for a clear project timeline.November 7, 2024: I’ve updated my online reviews across platforms, including Google and Yelp, to reflect the ongoing delays and lack of communication from Champion. I have also filed a formal complaint with the Washington State Attorney General's Office in an effort to get Champion’s attention on this matter.Ongoing Concerns:Lack of Accountability and Communication: Champion’s team has consistently failed to communicate with me, leaving me to chase down updates and manage the project myself. Even escalating to a VP level has resulted in little action, with no clear plan or timeline in place for completion.Unprofessional Conduct: I still have not received a formal written apology for the project manager’s unprofessional behavior during his February visit, where he urinated on my property.
This shocking incident set a negative tone from the beginning, and the lack of acknowledgment from Champion has only compounded my frustration.Significant Financial and Time Costs: I’ve now invested over 80 hours and incurred approximately $10,000 in costs due to delays, time lost, and my need to manage what should have been Champion's responsibility. My previous projects with county permits did not experience these issues, further underscoring Champion’s lack of efficiency and attention.ConclusionDespite numerous follow-ups, complaints, and escalations, Champion Windows has failed to meet even the most basic standards of professionalism and customer service.
I regret choosing this company and caution other homeowners to carefully consider other reviews on platforms like Yelp, Trustpilot, and ConsumerAffairs before working with Champion Windows. My experience has been one of extreme delays, poor communication, and unprofessional behavior, and I sincerely hope my reviews help other consumers make an informed choice.
I regret choosing Champion Windows for my home project. From the beginning, this experience has been filled with mismanagement, lack of communication, and significant unprofessional behavior.
Despite high hopes when I signed the contract in February 2024, the journey has been nothing short of frustrating and disappointing.Timeline of Events:February 8, 2024: I signed a contract with Champion Windows to install an enclosure on my second-story deck. The sales process was smooth, and I felt optimistic about the project.February 17, 2024: The project manager visited my home to verify measurements. During this visit, I found him urinating on the side of my house. This unprofessional and disturbing behavior set a troubling tone for the entire project.May & June 2024: I met with the project manager and an engineer to reconfirm measurements.
Despite these efforts, Champion remained non-responsive, requiring me to repeatedly chase updates.August 1, 2024: After months of delays, Champion finally submitted the permit application to Thurston County. No explanation was provided for the excessive delay, and it became clear that the engineering team failed to submit the correct documentation earlier.September 26, 2024: Thurston County informed us that an HCP (Habitat Conservation Plan) application was needed. While there were no mitigation fees, the project was delayed once more.October 3, 2024: The project manager claimed to have spent an entire day retrieving a document from the county, despite the county having emailed the form a week prior. This inefficient behavior further showcased poor project management.October 14, 2024: I spoke with the regional sales manager, who acknowledged the issues and offered compensation by replacing a door and window at no cost.
However, this was a small gesture compared to the significant inconvenience and stress I’ve experienced.Key Issues:Lack of Communication: From start to finish, I have had to chase updates and repeatedly ask for information. Champion failed to be proactive in communicating project status, leaving me to manage many aspects myself.Unprofessional Behavior: The project manager urinating on my home was not only unprofessional but also highly disturbing. Such behavior should never be acceptable in any business.Continuous Delays: Simple tasks took months to complete, and Champion consistently missed deadlines. It took them six months to submit basic permitting documents, and even then, they failed to handle it efficiently.Mismanagement: As a customer, I found myself taking on tasks that should have been handled by Champion.
From direct coordination with the county to following up on incomplete paperwork, I had to manage this project more than the company did.Conclusion:Working with Champion Windows has been a highly stressful experience. Their lack of accountability, mismanagement, and failure to meet basic customer expectations make it impossible for me to recommend them. This is not what I signed up for when I chose Champion, and it is certainly not the quality of service I paid for.If you are considering Champion Windows, please think twice. Their failures to communicate, manage, and deliver on commitments have made this an incredibly frustrating and stressful ordeal.
I hope this review helps others make a more informed decision.User Recommendation: Avoid Champion Windows if you value professionalism, accountability, and efficient project management. Based on my experience, they are not equipped to handle projects of this nature.
I had high hopes when I signed a contract with Champion Windows in February 2024 for a custom enclosure on my second-story deck, but my experience has been nothing short of frustrating, disappointing, and unprofessionaleven reaching the executive level.
Key Issues & Timeline:
February 8, 2024: Signed the contract. The sales process was smooth, and I felt confident in Champions promises.
February 17, 2024: During his first visit to my home to verify measurements, the project manager shocked me by exposing himself and urinating on the side of my house.
This disturbing, unprofessional behavior was not only unacceptable but set a deeply negative tone for the entire project, and I have yet to receive a formal written apology from Champion for this incident.
May-June 2024: Despite my repeated follow-ups, there was no clear communication on project progress. Conversations were vague and provided no real updates.
August 1, 2024: After months of delays, the permit application was finally submitted to Thurston Countymuch later than expected due to miscommunication and errors within Champions team.
September 26, 2024: Thurston County informed us of additional Habitat Conservation Plan (HCP) requirements, but Champion failed to inform me. I had to reach out myself to get clarification on these requirements.
October 14, 2024: After raising repeated complaints, Champion offered to replace a door and window on my property as compensation. While I appreciated the gesture, it did not address the fundamental issues of mismanagement, lack of professionalism, and extreme delays.
I requested a discount to reflect the extensive time and effort I had invested to manage Champions responsibilities, but this was denied.
October 31 & November 4, 2024: I reached out to Tim Young, a VP at Champion, in the hopes of escalating the matter to get better accountability and communication. Unfortunately, his lack of follow-up and response has only further demonstrated the unprofessionalism Ive encountered at every level within Champion.
Overall Experience & Impact
Over the past 9+ months, Ive invested more than 80 hours in emails, phone calls, and direct coordination with county officials to manage a project Champion was contracted to handle. This experience has caused over $10,000 in additional costs and lost time. Champions inability to manage or communicate about the project has left me without a clear timeline for completion and feeling constantly neglected.
Conclusion
Champion Windows has failed to meet even the most basic standards of professionalism and customer service.
From the project managers shocking behavior of exposing himself and urinating on my property to poor communication, endless delays, and unresponsiveness from upper management, this experience has been exhausting and costly. I regret choosing Champion Windows and strongly advise others to consider the numerous poor reviews across platforms like PissedConsumer, Yelp, Trustpilot, and ConsumerAffairs before making a decision.
- Salesman bron was very professional and knew the product
- Worst customer experience once contract is signed
Preferred solution: Price reduction
User's recommendation: If you're considering working with Champion Windows for an enclosure project, I highly urge you to reconsider. The level of mismanagement, lack of communication, and disregard for customer satisfaction has made this an incredibly frustrating experience. Champion Windows must take ownership of their projects and start delivering the service customers expect. Unfortunately, I cannot recommend them based on my experience.
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Verified ReviewerWarn consumers
This company has thousands of customer complaints and the company is covering them up with fake reviews. We've done business with them to replace 3 windows and they're still leaking and were not installed properly and the customer service is a joke. Wouldn't recommend this company to anyone!
User's recommendation: Don’t use this company!
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Verified ReviewerTrying to get (2) defective window panes replaced
I have been trying since 2/12/25 to get (2) factory detective window panes replaced. My local branch manager Matthew Slavin have not been responsive to recent email requests asking for information.
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Verified ReviewerWarning to others
I had all of my windows replaced by Champion. I ordered them in August 2024.
The initial install was in November 2024 but some windows arrived broken or the wrong size and the install of those took place early this year (2025). Two of the large windows, one in the bedroom and one in the dining room, have been tweaked, had balancers replaced and frames replaced and they still do not operate meaning those two rooms are still in limbo with the furnishings moved away from the wall and sheets hanging over the windows. They are double hung windows and they can only be partially opened or closed and only with EXTREME effort. I have contacted the local office, the regional manager and the main office trying to get someone out here to discuss my options but I can't get anyone from the company to respond.
This was a very expensive project and the lack of communication and failure of the company to follow-up and make good on their product has spurred me to warn others of the company.
The windows that work are great but having two major windows that don't operate is unacceptable. Proceed with caution if you are considering windows from Champion.
- When they work they are great
- Faulty windows
- Inability to talk to anyone
- Many - total lack of communication
Preferred solution: I want a representative to come out and give me options for replacing the inoperable, faulty windows, I want the work done properly without additional cost to me and a partial refund if I have to go to a double pane instead of the triple pane
User's recommendation: Buyer beware
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Verified ReviewerPoor service…
I had Champion windows and patio doors installed in my home several years ago. I started having seal problems with my patio doors over a year ago and had a company representative come to inspect and place a replacement order.
Several months went by and I called to check on the status and was told the door was shipped but broken. After another extended wait, over six months, an installer came out with only a handle, no door, just a handle. Im still waiting for my replacement door after now a year and a half wait and also had another patio door seal fail during that time.
Why cant I get this issue taken care of in a timely manner? We are in the process of selling our home and would like this resolved soon.
If I cant receive some satisfaction from this correspondence, my next call will be to the Better Business Bureau to issue a formal complaint.
Thank you.
My home address is: 2305 Black Fox Ct, Murfreesboro, TN 37127
- Poor warranty service
Preferred solution: Deliver product or service ordered
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Verified ReviewerLeft holes in my house broken sliding door
Complained to the Roc they still didn’t do anything tried to say we won’t let them on the property. They discovered that’s a defense.
We have proof we did let them here they just walk around arguing . Refuse to fix it. Yet say they will.
Incredible how awful they are! We went to court and are in the middle of a lawsuit now!
They refuse to put in what is ordered and nothing has changed. It rained they leaked now there is water damage as well
The slider door was so much too small, they got boards from Lowes, then long screws and it's not in, really! I have pictures, videos, etc. They have sent 5 people to see it. It's been 7 months now!
There are lots of bad reviews in multiple states, and they say it's a lifetime warranty but they won't even finish or fix the installation. Then they act like we are in the wrong for wanting what we ordered. They took the final payment illegally from the credit too, then got mad when we took it back! They are frauds, liars, thieves!
This is the worst company I've ever dealt with! We've remodeled houses before but have never seen anything this bad! RUN from them!
They try to cover massive holes with cheap Lowes peel and stick trim that's paper thin! RUN from this company, it's horrible!
Preferred solution: Full refund
User's recommendation: NO!!
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Verified ReviewerRefuse to honor lifetime warranty on the windows of my home
No communication from them yet
We called to get our foggy windows replaced and they refuse to honor the lifetime warranty on our windows.
User's recommendation: don't buy champion windows ever!!! They refuse to help anyone and sell a product that is not supported.
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Verified Reviewer |
North Brentwood, Maryland
HORRIBLE COMPNAY
HORRIBLE COMPANY. We had $10,000 window installed over a month ago and by the time they were done there was a lot wrong.
One of the windows dosnt even open because its so tight, there is several nails sticking out of the framing, the same framing that is 1inch away from the wall because theres something behind it pushing it away from the wall, glass all over my front yard(been a month and im still picking up pieces of glass). Now we addressed these issues with our representative which they had an inspector come out and he agreed with all of the problems i addressed so they setup and appointment to come out and fix these issues. THIS *** COMPANY *** DIDNT SHOW UP AND ARE NOW GHOSTING ALL OF OUR CALLS.
IF THIS DOES NOT GET RESOLVED WE WILL BE PRESSING CHARGES. HORRIBLE HORRIBLE COMPANY AND CUSTOMER SERVICE
- No respect for the customer
- Unprofessional installation
Preferred solution: My window to be fixed
User's recommendation: Have respect for someone other than yourself
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tulsa, Oklahoma
9 months ago I ordered our windows and still waiting for them to finish the job.
We ordered our windows in October 2023 and didn't start the installation until the end of January 2024. The order was not completed; one window was missing, and another was measured incorrectly but installed anyway because the original window was removed and broken.
It was re-measured, and I was told it had a rush order on it. I received a call from Carissa, a customer service representative from Champion windows in Ohio, on June 11, 2024. She said that her notes stated the job was complete, but she knew it wasn't and was making sure it got ordered and installed ASAP, promising to call me back.
Seven days later and no call back, she will not answer when I call the number she gave me. The Champion Windows in Tulsa was the worst place I have ever done business with.
- Have a good sales pitch
- Have horrible customer service
Preferred solution: Price reduction
User's recommendation: DON'T DO BUSINESS WITH CHAMPION WINDOWS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Collins, Colorado
Want door back Getting run around
Started in May to get the door adjusted. Sent Steve, but he messed it up.
Calls and multiple reschedules led to the door being taken, never to return. It was supposed to be returned tomorrow, July tenth, but yet another attempted reschedule for July twenty-second.
Very poor service. Just get our door here tomorrow.
- Very poor customer service
Preferred solution: We want our door returned tomorrow. no more rescheduling.
User's recommendation: RUN do not waste your time
Colorado Springs, Colorado
Sunroom and backyard
I purchased a sunroom in February 2023 and the sunroom was completely in oct 20 . During the process they had a sub contractor come out and dug a big trench in my backyard and they left this in my backyard for 5 months and I complained about it so much but they still ignored my request but I got corporate involved and they got this situation resolved but in the meantime they destroyed my backyard and zero scape with a lot of dirt on top of the rocks and the grass was totally destroyed nothing but dirt.
Mr. Doug said they was going to take care of my yard but October is to get my yard fixed because its the winter months and he said we can take care of it the first of March but nothing has happened as of today and I talk to Mr.
Doug he said yes we going to get somebody out there but nothing and hes never got back with me and he want answer his phone and the voicemail is full. This is sad the way Champions take care of their customer.
User's recommendation: Stay away from Champions windows company
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Verified ReviewerLifetime warranty but all lip service
Called in May to have screen door adjusted Sent a new service person. Screwed up the door.
They took door and still have not returned it. Only get reschedule after reschedule today being yet another rescheduled from 7/10 to 7/22. Just want our door back No more excuses or *** I am going to contact everyone from CW headquarters. FYI.
Todd. dickson is CEO Someone help!
User's recommendation: RUN
Columbus, Ohio
Very disgusted on service with roofing that doesn’t hold its shingles
Shingles do not hold well and replacing them is poor workmanship.months of raining and waiting! We finally got a guy that knows roofing and is replacing shingles after 4 months to 5 months of waiting. The guy said they no longer do roofs champion still works on the roofs that was placed though.
User's recommendation: Don’t buy
About
Champion pioneered vinyl replacement windows in 1975. Became nation's largest window, siding, and sunroom company in 2000. Like an outlet store, Champion Windows now installs high end Vinyl windows at factory direct prices. Long term quality with the best warranty in the industry. Champion has many locations, predominanty serving the Eastern half of the USA.
Champion Windows is ranked 72 out of 574 in Windows and Doors category
USA
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This company is a scam, they have thousands of bad reviews and they make their own positive reviews! They’ve scammed thousands of people out of money and left them with no resolution and their terrible products and workmanship. Don’t use this company!