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Pissed Consumer Interviews ?

In august of 2017 my wife and I ordered 3 windows from Champion. Two garden windows and one small bathroom window. We were quoted a price of $12,000 dollars. I felt that this was too expensive and was ready to say no but one look at my wife and I knew she wanted them so I agreed to the price. We were told they would be constructed and installed within 4 to 6 weeks. Six weeks went by and my wife called to see when the windows would be coming. She was told they would be here on October 23rd. October 23rd came and went and no windows and no follow up from Champion. We placed another call and were told they were waiting on a part. To me this was a red flag. You make your own windows and your waiting on a part? Any way another couple of weeks go by with no follow up from Champion. We call again and are told the windows are in and were put on hold for the installation manager. Well it seems the installation manager had left for the day but He would be calling in the morning. Two more days go by with no call from the installation manager, once again no follow up from Champion and now I am angry. I call and let Champion know that if the windows aren’t in within the next few days I will cancel the sale and find someone else. Finally I get a call from the installation manager who apologizes but say’s it’s there busy time of the year. How many years have you been in business and you haven’t made changes for you “busy time of the year”?? He tells me they will be there Wednesday. Wednesday comes the windows arrive. Two of them are fine but one of the garden windows has a broken pane the insert doesn’t fit and is leaking from the upper right corner. Now by this time I have made 2 payments on windows I don’t even have and you send me a piece of junk. $12,000 dollars REALY? We call again and the installation manager says He will be out tomorrow to fix the window and we would discuss a discount in the price. The following day He fixes the leak and says He will be back after Thanksgiving to replace the cracked pane. It is now January 24th and we have placed 2 calls to the installation manager and left 2 messages with no return call, once again no follow up from Champion. Oh and by the way the pane on the other side of this window is no also cracked. This has been the worst purchasing experience of my life. I intend to do more home improvements and can assure you that Champion will get none of our future business. I also have many friends who will hear of my experience with your company and I will advise them as well to steer clear of Champion. This is no way to treat any customer. If I did business like this I would have been out of business years ago.
I too over spent to the tune of over $20,000 for a very small screen room. The only reason we spent that much was because of the guarantee. Forget the guarantee. They lie. They say all repairs are done at "no charge." It's true they don't charge for the repair but they...
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1.3
#1358238
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Champion reneged on the deal about 2 months after I signed papers and provided 30% down payment in June 2018. I eventually made 4-6 phone calls over one month regarding status, none of which were returned. I then asked about status via the Champion online chat, and got...
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1.0
I didn't like
  • Unresponsiveness
  • Customer service is nonexistant
  • Cancellation of contract
#1355755
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I sent and email to Champion in Oct.2017 and then again in Jan 2018, and talked to them July 27th, they said someone talked to me and came out Dec. 1 2017, This is false. I have sent them pictures of our windows that show frost and condensation on the inside of the...
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2.5
#1341734
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I had probably only open my windows less than 10 times and now they won't stay open. Had them come out, after calling and waiting 3 days for someone to call me back and then having to call again to speak to someone. The guy that came out could not fix it. He left and...
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2.0
#1335917
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We ordered our windows in February 2018. 3 months later I hadn't been contacted once despite calling and leaving messages on multiple phones for one month. I had even called corporate offices and left a complaint and still no call backs. Finally the salesman answered...
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3.8
I liked
  • Good products and professional installation
I didn't like
  • Turn around time to get the new windows
#1318749
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My windows were installed on Friday, July 20th. I was thrilled with the work that was done to take out my old window and install the new. However, my one bottom window won't stay where I raise it. No matter how high I raise it, it just shuts closed. I've made a total...
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#1313238
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I did contact Champion via a previous negative review and I am happy to say that I am pleased w/the outcome. I have had my Patio Roof installed in less than 3 days and Ray Gray and Daniel did an awesome job and were very professional and helpful w/questions. I had...
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3.0
I liked
  • Good products and professional installation
I didn't like
  • Turnaround time to get patio roof
#1311045
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These sunrooms are about double in price of what they should be. We had one installed and it is nice but not worth the money paid. Beware buying from them. Make sure you get multiple estimates before you purchase. I would RUN AWAY fast from Champion. If I had the...
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Anonymous
Anonymous

You didn't say what was (is) wrong with it.

2.5
I liked
  • Sales pitch
I didn't like
  • Finished product
#1310633
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Champion Windows - Bad news

Roof not done right in 2013. Nails in wrong places slow leaks caused black mold. Whole roof needs replacing and house to be de molded. You must contact the insurance. I have not the funds to remediate. It will be well over 40,000.
1.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money
Warranty
#1310102
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Contact Champion Windows

Mailing Address:
Champion Windows
12121 Champion Way
Cincinnati, OH 45241
Phone:
(855) 395-4989
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Champion Windows Products and Services

I will need to file a claim with Champion's insurance. Five years ago, the roof was not properly installed. Black mold and leaks everywhere are scary. Rotted wood bad smells and a head ache from this has relegated me to sleeping at my office. The roofers did seem a it...
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1.0
#1310010
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