Pissed Consumer Interviews ?
In august of 2017 my wife and I ordered 3 windows from Champion. Two garden windows and one small bathroom window. We were quoted a price of $12,000 dollars. I felt that this was too expensive and was ready to say no but one look at my wife and I knew she wanted them so I agreed to the price. We were told they would be constructed and installed within 4 to 6 weeks. Six weeks went by and my wife called to see when the windows would be coming. She was told they would be here on October 23rd. October 23rd came and went and no windows and no follow up from Champion. We placed another call and were told they were waiting on a part. To me this was a red flag. You make your own windows and your waiting on a part? Any way another couple of weeks go by with no follow up from Champion. We call again and are told the windows are in and were put on hold for the installation manager. Well it seems the installation manager had left for the day but He would be calling in the morning. Two more days go by with no call from the installation manager, once again no follow up from Champion and now I am angry. I call and let Champion know that if the windows aren’t in within the next few days I will cancel the sale and find someone else. Finally I get a call from the installation manager who apologizes but say’s it’s there busy time of the year. How many years have you been in business and you haven’t made changes for you “busy time of the year”?? He tells me they will be there Wednesday. Wednesday comes the windows arrive. Two of them are fine but one of the garden windows has a broken pane the insert doesn’t fit and is leaking from the upper right corner. Now by this time I have made 2 payments on windows I don’t even have and you send me a piece of junk. $12,000 dollars REALY? We call again and the installation manager says He will be out tomorrow to fix the window and we would discuss a discount in the price. The following day He fixes the leak and says He will be back after Thanksgiving to replace the cracked pane. It is now January 24th and we have placed 2 calls to the installation manager and left 2 messages with no return call, once again no follow up from Champion. Oh and by the way the pane on the other side of this window is no also cracked. This has been the worst purchasing experience of my life. I intend to do more home improvements and can assure you that Champion will get none of our future business. I also have many friends who will hear of my experience with your company and I will advise them as well to steer clear of Champion. This is no way to treat any customer. If I did business like this I would have been out of business years ago.
DO NOT BUY ANYTHING FROM CHAMPION. I took months to get Champion to replace the metal flashing around my windows as it had turned pink. They finally did replace it in Late July. At that same time, they inventoried my windows with broken seals and said they would order...Read more
Champion has inconsistent pricing and use old fashioned sales and pricing tactics. I received a quote to replace all 29 windows in my home for 14k. The sales rep was very aggressive and demanding saying this is "a today only price". I wasn't ready to commit to spend...Read more
Champion Windows - Looks like new staff means new experience
I was surprised to see so many bad reviews on the web. The marketing people I met at a fair were very knowledgeable and professional. I was scheduled within one week and the work was done promptly and professionally on my duplex. Couldn’t be happier.
We had a representative come out to our home to give us an estimate for an addition to our new home. Upon speaking with the JS(represents the rep from champion) he gave us a quote and we were excited about going along with it however the builders had not started to...Read more
I too over spent to the tune of over $20,000 for a very small screen room. The only reason we spent that much was because of the guarantee. Forget the guarantee. They lie. They say all repairs are done at "no charge." It's true they don't charge for the repair but they...Read more
Champion reneged on the deal about 2 months after I signed papers and provided 30% down payment in June 2018. I eventually made 4-6 phone calls over one month regarding status, none of which were returned. I then asked about status via the Champion online chat, and got...Read more
I didn't like
- Cancellation of contract
- Customer service is nonexistant
I sent and email to Champion in Oct.2017 and then again in Jan 2018, and talked to them July 27th, they said someone talked to me and came out Dec. 1 2017, This is false. I have sent them pictures of our windows that show frost and condensation on the inside of the...Read more
I had probably only open my windows less than 10 times and now they won't stay open. Had them come out, after calling and waiting 3 days for someone to call me back and then having to call again to speak to someone. The guy that came out could not fix it. He left and...Read more
We ordered our windows in February 2018. 3 months later I hadn't been contacted once despite calling and leaving messages on multiple phones for one month. I had even called corporate offices and left a complaint and still no call backs. Finally the salesman answered...Read more
- Good products and professional installation
I didn't like
- Turn around time to get the new windows
My windows were installed on Friday, July 20th. I was thrilled with the work that was done to take out my old window and install the new. However, my one bottom window won't stay where I raise it. No matter how high I raise it, it just shuts closed. I've made a total...Read more
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