Champion Windows Reviews

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In august of 2017 my wife and I ordered 3 windows from Champion. Two garden windows and one small bathroom window. We were quoted a price of $12,000 dollars. I felt that this was too expensive and was ready to say no but one look at my wife and I knew she wanted them...
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2 comments
#1845755

I can’t believe how hard it is to find a good window company let alone to find a good installer!!! I don’t know where they get their installers!!

I think off the corner. And I don’t know why they would deliver a broken window to begin with!!!

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ID
#1176578 Review #1176578 is a subjective opinion of poster.
Location
Cincinnati, Ohio
Product
Champion Windows Window
Pros
  • Installers
Cons
  • Total experience with this company
  • Customer service
Reason of review
Damaged or defective
Loss
$6000
Preferred solution
Price reduction
Most helpful review

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New Reviewer
Champion Windows - Horrible product and unprofessional customer service
Champion Windows - Horrible product and unprofessional customer service
Update by user Oct 01, 2020

Been trying to get this issue resolved since March 2020, it's now October. The manager for my area is determined to drag Champion name in the gutter the way the sold me these raggedy gutters.

He could have fixed the problem and made this all go away. I feel racially...

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2 comments
#1953866

If you have not already contacted a lawyer I would recommend filing a consumer complaint with the Ohio Attorney General Office. I am a former employee of this company and know first hand their shady dealings.

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ID
#2201444 Review #2201444 is a subjective opinion of poster.
Location
Doraville, Georgia
Product
Champion Windows Window
Cons
  • Warranty is not backed
  • Predatory
  • Lack of warranty service
Loss
$8000
Preferred solution
Deliver product or service ordered
New Reviewer

Still waiting

Thirteen weeks and I am still waiting. Supposed to be getting a "deal" on dis-continued siding, but it's not IN yet. Hmmm

User's recommendation: Do NOT sign a contract!

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ID
#2993904 Review #2993904 is a subjective opinion of poster.
Location
Lenexa, Kansas
Cons
  • Kept saying they were going to come out but no show
Preferred solution
Deliver product or service ordered

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New Reviewer

Patio replacement

I signed a contract in June for a new patio it is now Oct. 18 and I have not got a start date. WHAT IS GOING ON.
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ID
#2983093 Review #2983093 is a subjective opinion of poster.
Location
Denver, Colorado
Cons
  • Horrible customer service
Preferred solution
Deliver product or service ordered

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New Reviewer
when I ordered three windows I gave the salesperson the dimensions and he gave me a price for the 3 windows. he tole me it would be 6-8 weeks 'til install. I got a text telling me to call any time for update and install info. I called @ 6 weeks to check. asked for...
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ID
#2973135 Review #2973135 is a subjective opinion of poster.
Location
Salt Lake City, Utah
Pros
  • Trust me
Cons
  • Cannot be trusted
Loss
$1000
Preferred solution
Full refund
New Reviewer

They are the worst Stay Away do not sign the contract you will lose your money

We entered into a contract in April 2021 to get a sun room it is October still no sun room no communication about when they will start and if you want your money back that was paid down they charge you 30% of the contract you lose 20,000 thousand dollars do not sign a contract you will never be able to get your full refund back. They are the worst business ever.

User's recommendation: Please Stay Away from Champion find another company.

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ID
#2968046 Review #2968046 is a subjective opinion of poster.
Location
Doraville, Georgia
Cons
  • Customer service
  • Poor install and communications
  • Customer service and timeline for product delivery
Loss
$20
Preferred solution
Full refund

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New Reviewer
Update by user Oct 20, 2021

10/14/2021I was contacted by the regional manager who informed me that he would contacting the installation manager and would get back to me either that day or the next.10/20/2021The regional manager contacted me (after 2 voice-mails and a few emails)to inform me that...

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ID
#2967259 Review #2967259 is a subjective opinion of poster.
Cons
  • Poor management
  • Terrible customer service
Preferred solution
Full refund
the Sales person was great and the product looked good but once ordered it went down hill fast. 12 weeks not a word from them. Called and left voice mails for 2 weeks before i could talk with someone. then i was told they do not know when they will be coming in until...
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ID
#2934897 Review #2934897 is a subjective opinion of poster.
Location
Fort Wayne, Indiana
New Reviewer
Champion out sourced our installation! We have had nothing but trouble with our windows. Our windows all have frost in the winter and moisture outside in humid weather in summer. We have run 2 humidifiers all winter and summer since installed and have kept our humidity...
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ID
#2932227 Review #2932227 is a subjective opinion of poster.
Location
New Berlin, Wisconsin
Cons
  • Poor quality of work
Preferred solution
Let the company propose a solution

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New Reviewer
For over two years, we have had problems with our bay window, first the one window that opened up didn't fit right and had to be replaced twice. Then the window started to leak and this caused wood damage on the inside. Now the bay window itself has lost its seal and...
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ID
#2888090 Review #2888090 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

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New Reviewer

No contact after sale

Signed a contract for windows on 5/20/2021 and can't get anyone to call back for an update on delivery and installation. It's September 14th....... Have tried several times calling corporate office only to be told someone would call me. Would NOT recommend this company to anyone

User's recommendation: Use another Company.

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ID
#2870558 Review #2870558 is a subjective opinion of poster.
Location
Watterson Park, Kentucky
Cons
  • Terrible communication for product delivery and installation
Loss
$500
Preferred solution
Full refund
New Reviewer

Poor insulation

My windows are installed crooked. The installers used over 40 tubes of caulking, it would have been better if they used the spray insulation. They caulked over bugs. Champion response to a replacement window is terrible. I bought $20K of windows, on 3/9 it is now 9/14 and still I am waiting on them. I would not recommend.

User's recommendation: STAY AWAY.

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ID
#2869632 Review #2869632 is a subjective opinion of poster.
Location
Chattanooga, Tennessee
Product
Champion Windows Window
Cons
  • Poor install and communications
Preferred solution
Apology

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New Reviewer

Poor Performance

Ordered windows (5 ea) in May of 2021 to complete a renovation project. Paid 30% down. It is now 13 September 2021. No windows. Unable to contact anyone, after several attempts at the local and corporate office with no response concerning status of order. Have three (3) warranty issues on previous install and once again NO response. Would not recommend using Champion for any project.Do not even consider Champion for your rfenovation

User's recommendation: Do not enter into a contract.

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ID
#2867268 Review #2867268 is a subjective opinion of poster.
Loss
$3000
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Won’t return my calls,text messages !

Hail storm damaged my screens and 2 windows fogged up. Contacted them by internet. It was impossible to actually talk to someone! They took my $90 service call but 6 months later nothing has been fixed. I even drove to OKC to their office but the door was locked. I found a worker in back. He said hed have someone call but nothing happened

User's recommendation: Don’t buy from this company.

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ID
#2850873 Review #2850873 is a subjective opinion of poster.
Service
Champion Windows Customer Care
Pros
  • Good windows
Cons
  • Lousy service
Loss
$90
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Terrible Customer Service

Back on April 1st, I spoke with a Champion Window representative confirming the model and if it was the upper or lower window that had a leaking seal. Since then I had sent them two emails months apart to follow up as to when we could expect the replacement. To their credit the next day I was called and was told that I will here something in the next 14 days about the schedule to install. Well here it is well over a month since the last call and we still don't have our our replacement. I would ne recommend this company to anyone needing windows. This is the either the 3rd or 4th window out of 12 that we have had issues with.DO NOT ODo not buy from this company
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ID
#2828695 Review #2828695 is a subjective opinion of poster.
Location
De Witt, New York
Cons
  • Very poor customer service
Preferred solution
Deliver product or service ordered

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New Reviewer

Repair for damage window.

I have called for service from this company several times, to no avail. They have the CEO on their telephone giving instructions on what number to call for service. When you have the CEO of a company answering the telephone, be aware. Sorry to say service after installation is horrible. Champion Windows will NEVER get my business again.

User's recommendation: BEWARE.

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ID
#2815960 Review #2815960 is a subjective opinion of poster.
Location
Albuquerque, New Mexico
Preferred solution
Someone to return my calls for service.

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Verified Reviewer
New Reviewer
Fraudulent Inducement as Salesperson Rick Koebel knew that the product he was selling me was not only NOT in stock but had NO way of getting work done by June as promised....its now Mid-August and work is still not done. Breach of Contract: At NO TIME was it disclosed...
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ID
#2770204 Review #2770204 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Pros
  • Great product
Cons
  • Terrible customer service
Loss
$12000
Preferred solution
Price reduction

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