Not resolved

2009 purchased to have all windows upgraded to new.I absolutely loved my new windows until the winter cold arrived.

I have condensations build up (which i am told this is normal) and then ice forms. (that is not normal). I have called during the first winter, when I was told Needed to do a heat loss study. That person is no longer there, I have called almost every winter since.

Finally after giving into paying $199 for an assessment (spite having pictures). someone is trying to mitigate but still no resolve. I am a retired disabled vet, I do not have money to pay another company to replace all my windows. When I was initially told by the salesperson how energy efficient these were.

No one around me has this issue of ice building up or even condensation.I am exhausted of paying for winter heat loss.

Reason of review: Not as described.

Monetary Loss: $2670.

Preferred solution: Let the company propose a solution.

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