Not resolved

2009 purchased to have all windows upgraded to new. I absolutely loved my new windows until the winter cold arrived.

I have condensations build up (which i am told this is normal) and then ice forms. (that is not normal). I have called during the first winter, when I was told Needed to do a heat loss study. That person is no longer there, I have called almost every winter since.

Finally after giving into paying $199 for an assessment (spite having pictures). someone is trying to mitigate but still no resolve. I am a retired disabled vet, I do not have money to pay another company to replace all my windows. When I was initially told by the salesperson how energy efficient these were.

No one around me has this issue of ice building up or even condensation. I am exhausted of paying for winter heat loss.

Product or Service Mentioned: Champion Windows Window.

Reason of review: Not as described.

Monetary Loss: $2670.

Preferred solution: Let the company propose a solution.

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