Champion Windows
Reviews and Complaints

We ordered our windows In Oct 2023 and after writing to the corporate office the next day they had our windows at the Tulsa warehouse ready to install the last week of Jan 2024 3 months waiting. After installing the windows, the factory did not make 1 window, they measured 1 window wrong, and our sliding door opens from the wrong side.

Plus the installers run out of the trim to finish the outside of the windows and never returned to finish the job and we are getting a lot of wind with rain.

Steve the regional manager called me saying our windows were coming in Feb 20, 2024 and I have never heard back from even after texting him. They got all our money PAID IN FULL but won't finish the work even when it's their mistake.

We previously utilized champion windows for two prior properties. We were advised that a new French door would be required at our town home in Athens.

We contracted for a new French door and paid over a $3000 deposit at the end of July 2023. We had a verbal contract from our sales associate that the door would be installed no later than September 2023. We had received HOA approval via the president, Mr. Guptas prior to interacting with a sales agent.

Currently, we are being harassed for an additional $3000 even though we are advised that our door will not be available until the second week of December.

We will not be paying additional funding until our door is installed and we are requesting a 20% discount for the unprofessionalism experienced out of the Atlanta office. Repeat customers should not be treated so disrespectfully, and we have lost all confidence in champion windows ability to deliver the French door that we purchased.

We purchased 15 windows and they were installed in August. One of the windows was 5inchs to small after they measured twice before coming to do install.

The tech's called as soon as they found the problem and spoke to their boss and we were told that we would have the correct window in 4to 6 weeks . After calling many times and getting the run around and needing to call someone else and still nothing, I understand why they give a lifetime warranty , because it will be a lifetime to get what we have already paid for.

So after several months we still do not have the window we paid for! Would not and will not recommend this company to do anything, the service is a joke

CW failed to measure sliding patio door correctly. Now they refuse to return over $3000 I paid and I am unable to change size of doorway without HOA approval.

I just want my money back .

When CW realized the size of foot was larger, Sales rep, Travis Tower called me asking for an additional 1200.00. I declined and just wanted to cancel contract and get 1065.00 paid returned. On a different day, Sales rep, Travis Tower indicated CW would honor quoted price for new size door. I agreed to proceed.

And thereafter made two additional 1065.00 payments. Believing CW was doing the right thing by installing the correct size door.

I keep talking to different managers which are all sales people, and they fail to return my money. They all have different stories as to whose fault this is. I was originally told correct door size would be installed and I was lied to.

They were planning to piecemeal the project by just installing the smaller door. Fortunately I was home and realized what they were considering. Installers also complained because they were not given all materials. CW lie to customers and apparently do not prepare installers.

I WAS NEVER TOLD THAT A SMALLER DOOR WOULD BE INSTALLED. sales person just kept confirming that new size door would be installed.I signed an addendum and never received a copy of it..I was told that the original price quoted would cover the new size door since they failed to measure correctly. Now, spoke with managers who have admitted mistakes made and want to penalize me. By taking 30%.

This was ONLY their fault.

I just wanted a new sliding door for my foster kiddos and aging parents.

This has been a horrific experience.

Bottom line : I want a full complete refund. It has been more than 3 months and they still have my money and no manager is taking responsibility for this debacle service

I am getting ready to hire an attorney after these jokers. The state of Minnesota should not even allow Champion to do business here.

I purchased 2 doors with install for a total of $6000.00. The quality of these metal doors is poor and the installer they hired did a poor job. I have cosmetic issues and severe drafts and ice around window in middle of the door and all around the door gasket. The threshold is now more damaged since two guys arrived a year later and made worse.

One of the men training the other man stated they had to get a new threshold from the door manufacturer. Todd Ernster, Service Install Manager is a liar and takes no responsibility. I have been dealing with this close to two years since purchase of the doors and there is still no resolution with the problem and no new part or response from Todd or the company. I have Todd's personal cell # he gave me, and he still will not respond to my text or calls.

Today is June 8, 2022, and I have filed with the BBB and my next step will be to look into legal action with this company.

No more COVID excuses, or I do not have good workers. The contractor sent to install was poor quality in the first place.

We signed a contract for a 14x14 sunroom costing $54K on 10/26/21 & you immediately got paid $24.5K from GreenSky. I called Lyle, the salesperson, on 04/25 & sent him a text.

Not hearing back from him & wanting to know the status, I then called on 04/26/22 the local office in my area for an update b/c I needed to remove trees & power wash the house to prepare for the sunroom. When speaking with Wesley on 04/26 he adv'd that they were waiting on HOA approval. I was stunned as I had sent that on 12/12/21 and again on 03/23/22 when requested by Lyle the salesperson for a 2nd time. I had many conversations with various people for a week b/c I was so frustrated no one was able to give me an appropriate answer with regards to proper customer service or on this project as to why no one followed up with me.

Here we were accruing interest on a pmt of $24.5K and nothing to show for it. What is shocking is that if I don't call to inquire about the status of the project, was anyone EVER going to contact us? When finally they started working on it b/c I called again on 05/03, I was told on 05/05 that the sunroom could not be built b/c my county won't approve it b/c of the septic tank & lines. I was so devastated that I couldn't control my tears.

Almost 7 months waiting for my sunroom only to be told NO. All this aggravation could have been avoided if CHAMPION would have done its job & showed great service to the customer by getting the permits first and advising us on the project. Have no idea how your staff didn't checkout the issue with our septic system first. Not the salesperson nor the person that came out to do the remeasure.

Most of the people I talked to were dismissive and not helpful with this whole ordeal. I shall never recommend CHAMPION to anyone & will advise to go with someone else. This whole experience has been dreadful & disappointing. As one of your employees advised, it is my purview to tell people of my experience.

Your company is EXTREMELY lacking in customer service. As of today, over a week later, we are still waiting for our refund from GreenSky. As the customer, we did what we were told. You, as the supplier of a service, failed miserably on every turn.

You got paid a good amount of money immediately and we got nothing but excuses when, again, I contacted your company. I now have a desk & bookshelf in our garage that cannot be used. So many ideas for this sunroom for the last 7 months that will NEVER come to pass. It is scary to think that if I had not called on 04/26, when exactly were you going to contact me about your failures?

I hope no one ever goes through what we went through with your company. I am in the customer service industry and you are not.

I strongly believe that CHAMPION could have done so much more for us but you chose not to even entertain the idea of what can you do to provide great service.

Do not see a contract number on the contract just a contractors license. Everyone at the local office knows about this contract/project.

On Oct.25,2021 we ordered 14 replaced windows with half screens in tan color.On Feb. 24,2022 windows were installed but seven(7) half screens were missing.

We were advised by saleman,mr. james a burk that he would order the seven half screens that were missing. On march 26,2022 james a. burts brought and installed 7 flex screens on windows.

Mr. burts was advised by Vera & I that the flex screens was not what we paid for and were not the tan half screens we ordered. Mr. burts stated he would remove these flex screens(cheap) and reorder our 7 half screens.Mr.

Burts has not been trueful with us and has not done anything he said he would do .

We are senior citizens and believe we have been taken advantage of by Mr. Burts.