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I had Champion windows quote the replacement of 9 picture windows. We agreed on a price and delivery date and they took over 60% of the money the day of the order. It was made clear up front that I had a critical install date, which was written into the contract.

After several weeks of delay - with the salesmen telling me he needed to review the order with one person or another I get a call 3 weeks into the 6 week leadtime that they are not going to honor the contract. No explanation. I pressed the issue, met with the installer and division manager (Jack Jones - who could not have been more rude) and was told tough luck. They are not taking the job, 'it is outside of their scope'. When I pointed out they sell replacement windows and I was buying replacement windows they did not have anything to say other than 'they are not going to fulfill the contract'. I suspected (and questioned them aloud) that they did not quote the job with a high enough margin and therefore were backing out of the job - even though I had met all of my requirements, to which they denied but failed to offer another explanation.

I asked them to look for a solution including: selling the windows directly to me so I can have my contractor install them or sub-contract my contractor - both ideas they declined outright.

I was told to call their customer service manager (Karen Miller), which I did and never received a return phone call.

At this point I have no windows, my critical install date has past AND they have not returned my down payment.

I plea with all of you - get the word out, this is not the company to do business with. I will have to take them to court to make this right. Learn from the other consumers who have tried this company. If I had read this site first, I would have steered clear of them.

Monetary Loss: $5600.

Location: Gray Court, South Carolina

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This is a very bad company to do business with. They harassed us daily before signing the contract.

But afterward when we have problem or question about their work they would not return our call.

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