Product: Champion Windows Customer Care Clear all filters (16 of 16 reviews match)
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1.0
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Update by user Oct 14, 2018

I still have not heard anything from any of several places at which I have registered the complaint.

Original review posted by user Sep 14, 2018

Champion reneged on the deal about 2 months after I signed papers and provided 30% down payment in June 2018. I eventually made 4-6 phone calls over one month regarding status, none of which were returned. I then asked about status via the Champion online chat, and got...
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Review
#1355755 Review #1355755 is a subjective opinion of poster.
Service
Champion Windows Customer Care
Cons
  • Unresponsiveness
  • Customer service is nonexistant
  • Cancellation of contract
Reason of review
Problem with delivery

Champion Windows - Horrible

1.0
Details
All I can say is salesman who came out was pushy forceful and rude I would never recommend this company we went with a different company and decided to do the whole house goodbye Champion
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Review
#1254535 Review #1254535 is a subjective opinion of poster.
Service
Champion Windows Customer Care
Reason of review
Poor customer service
Files get sat out in warehouse or left in trucks so they are misplaced frequently which is scary with customer information on there. COC and payments get brought in once a week when installers decide to bring it in. Be careful providing payment it may get lost or misplaced. The office has alot of turnover. ALOT of upset customers with Champion windows...
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Review
#1133186 Review #1133186 is a subjective opinion of poster.
Service
Champion Windows Customer Care
Reason of review
Order processing issue

Champion Windows in Knoxville, Tennessee - No shoe

I would think that a professional company would have the decency to call if they were not going to come. I had to leave work early for my appointment only for the company to call me and tell me that the rep was going to be late. I was fine with the late arrival because I do understand things happen. However I do expect for the rep to actually show up.
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Review
#1083916 Review #1083916 is a subjective opinion of poster.
Service
Champion Windows Customer Care
Reason of review
Poor customer service
1.0
Details
Great sales pitch I took it hook line and sinker, Took out a second mortgage on my home in order to purchase these windows.One of the biggest selling points for me was the LIFETIME replacement NO MATTER the cause of a broken window. NOT SO MUCH! We are selling the home...
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1 comment
Anonymous
#1281875

That's not right. Thanks for posting, I will think twice before I purchase new windows.

Review
#999966 Review #999966 is a subjective opinion of poster.
Service
Champion Windows Customer Care
Reason of review
Warranty issue
I too am very upset with them.I called 3 weeks ago about a window that has been shot by a pellet gun and had to call them again today because they didn't bother to call me back. In this conversation I was asked to either find my paperwork with the window size's or...
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Review
#952631 Review #952631 is a subjective opinion of poster.
Service
Champion Windows Customer Care
Reason of review
Poor customer service

Champion Windows - Customer Care Review from Bethune, South Carolina

1.3
Details
This is Becky Sharpe. I am a customer of yours. I have a complaint on your customer service . I have made several calls to voice my concerns and was promised someone would call me. It had been 3 weeks now and I am still waiting on the call. This really angers me seeing as we spent over 4,000.00 with your company and then you had no problem getting in touch with us....I am very upset and how we have been treated....
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Review
#947635 Review #947635 is a subjective opinion of poster.
Service
Champion Windows Customer Care
Reason of review
Poor customer service

Champion Windows Customer Care Review

This company is horrible! I had a group of guys come to my house and the group leader was so rude and hateful to the other for the most ridiculous reasons. I will never call champion for any other work on my home.
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Review
#947228 Review #947228 is a subjective opinion of poster.
Service
Champion Windows Customer Care
Reason of review
Poor customer service
1.8
Details
Had my windows patio doors installed in 2001 the first two years it was no service fee after that the service fee was $50 I think I had called them several times and they would charge me $50 .I recently called for service on my window they have jacked up the service...
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Review
#945516 Review #945516 is a subjective opinion of poster.
Service
Champion Windows Customer Care
Reason of review
Pricing issue

Contact Champion Windows Customer Service

Mailing Address:
Champion Windows
12121 Champion Way
Cincinnati, OH 45241
Phone:
(855) 395-4989
All Champion Windows Contacts
2.3
Details
We asked for a salesman to come to the house for an estimate.The windows were more reasonably priced than anyone else in our area. They called to set up measuring and install in late july for windows and facia for the roof line. The windows are finally in. Still...
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Review
#927353 Review #927353 is a subjective opinion of poster.
Service
Champion Windows Customer Care
Cons
  • Poor management
  • Customer service
Reason of review
MOSTLY ALL OF THE ABOVE