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1.0
Details
I've gone around and round with Champion Windows. Filed complaint with the BBB and with NYS Attorney General's Office. Champions Headquarters refuse to negotiate and want to strong arm me into paying a cancellation fee. I refuse to have windows installed by a company...
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Review
#1760494 Review #1760494 is a subjective opinion of poster.
Service
Champion Windows Customer Care
Cons
  • Total experience with this company
Reason of review
Poor customer service
Loss
$500
Preferred solution
CANCEL AND LEAVE ME ALONE!!
Tags
  • Replacement Windows

Worse Customer Service Ever | Champion Windows in New York, New York

Worse customer service ever. Been under contract since May 2019 - we have nothing yet. No permit, no construction, nothing. Only contact we have with Champion is when we call them. You then leave a message and hope to hear back - normally takes around a week if they call you back at all. Call corporate and they will not give you names, numbers or email addresses of anyone that can help. They state they will email them and you will hear back. Still waiting on that to happen - from regional managers. They have also had part of our purchase price since May 2019. We will NEVER recommend or use Champion. At this point, I just want out of our contract but, of course, no one will call us back.
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Review
#1674638 Review #1674638 is a subjective opinion of poster.
Service
Champion Windows Customer Care
Reason of review
Poor customer service
1.0
Details

Update by user Oct 14, 2018

I still have not heard anything from any of several places at which I have registered the complaint.

Original review posted by user Sep 14, 2018

Champion reneged on the deal about 2 months after I signed papers and provided 30% down payment in June 2018. I eventually made 4-6 phone calls over one month regarding status, none of which were returned. I then asked about status via the Champion online chat, and got...
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Review
#1355755 Review #1355755 is a subjective opinion of poster.
Service
Champion Windows Customer Care
Cons
  • Unresponsiveness
  • Customer service is nonexistant
  • Cancellation of contract
Reason of review
Problem with delivery

Horrible | Champion Windows

1.0
Details
All I can say is salesman who came out was pushy forceful and rude I would never recommend this company we went with a different company and decided to do the whole house goodbye Champion
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Review
#1254535 Review #1254535 is a subjective opinion of poster.
Service
Champion Windows Customer Care
Reason of review
Poor customer service
Files get sat out in warehouse or left in trucks so they are misplaced frequently which is scary with customer information on there. COC and payments get brought in once a week when installers decide to bring it in. Be careful providing payment it may get lost or misplaced. The office has alot of turnover. ALOT of upset customers with Champion windows...
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Review
#1133186 Review #1133186 is a subjective opinion of poster.
Service
Champion Windows Customer Care
Reason of review
Order processing issue

No shoe | Champion Windows in Knoxville, Tennessee

I would think that a professional company would have the decency to call if they were not going to come. I had to leave work early for my appointment only for the company to call me and tell me that the rep was going to be late. I was fine with the late arrival because I do understand things happen. However I do expect for the rep to actually show up.
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Review
#1083916 Review #1083916 is a subjective opinion of poster.
Service
Champion Windows Customer Care
Reason of review
Poor customer service
1.0
Details
Great sales pitch I took it hook line and sinker, Took out a second mortgage on my home in order to purchase these windows.One of the biggest selling points for me was the LIFETIME replacement NO MATTER the cause of a broken window. NOT SO MUCH! We are selling the home...
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1 comment
Anonymous
#1281875

That's not right. Thanks for posting, I will think twice before I purchase new windows.

Review
#999966 Review #999966 is a subjective opinion of poster.
Service
Champion Windows Customer Care
Reason of review
Warranty issue
I too am very upset with them.I called 3 weeks ago about a window that has been shot by a pellet gun and had to call them again today because they didn't bother to call me back. In this conversation I was asked to either find my paperwork with the window size's or...
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Review
#952631 Review #952631 is a subjective opinion of poster.
Service
Champion Windows Customer Care
Reason of review
Poor customer service

Champion Windows - Customer Care Review from Bethune, South Carolina

1.3
Details
This is Becky Sharpe. I am a customer of yours. I have a complaint on your customer service . I have made several calls to voice my concerns and was promised someone would call me. It had been 3 weeks now and I am still waiting on the call. This really angers me seeing as we spent over 4,000.00 with your company and then you had no problem getting in touch with us....I am very upset and how we have been treated....
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Review
#947635 Review #947635 is a subjective opinion of poster.
Service
Champion Windows Customer Care
Reason of review
Poor customer service

Champion Windows Reviews

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Champion Windows reviews

Champion Windows Customer Care Review

This company is horrible! I had a group of guys come to my house and the group leader was so rude and hateful to the other for the most ridiculous reasons. I will never call champion for any other work on my home.
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Review
#947228 Review #947228 is a subjective opinion of poster.
Service
Champion Windows Customer Care
Reason of review
Poor customer service