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Pissed Consumer Interviews ?

In august of 2017 my wife and I ordered 3 windows from Champion. Two garden windows and one small bathroom window. We were quoted a price of $12,000 dollars. I felt that this was too expensive and was ready to say no but one look at my wife and I knew she wanted them so I agreed to the price. We were told they would be constructed and installed within 4 to 6 weeks. Six weeks went by and my wife called to see when the windows would be coming. She was told they would be here on October 23rd. October 23rd came and went and no windows and no follow up from Champion. We placed another call and were told they were waiting on a part. To me this was a red flag. You make your own windows and your waiting on a part? Any way another couple of weeks go by with no follow up from Champion. We call again and are told the windows are in and were put on hold for the installation manager. Well it seems the installation manager had left for the day but He would be calling in the morning. Two more days go by with no call from the installation manager, once again no follow up from Champion and now I am angry. I call and let Champion know that if the windows aren’t in within the next few days I will cancel the sale and find someone else. Finally I get a call from the installation manager who apologizes but say’s it’s there busy time of the year. How many years have you been in business and you haven’t made changes for you “busy time of the year”?? He tells me they will be there Wednesday. Wednesday comes the windows arrive. Two of them are fine but one of the garden windows has a broken pane the insert doesn’t fit and is leaking from the upper right corner. Now by this time I have made 2 payments on windows I don’t even have and you send me a piece of junk. $12,000 dollars REALY? We call again and the installation manager says He will be out tomorrow to fix the window and we would discuss a discount in the price. The following day He fixes the leak and says He will be back after Thanksgiving to replace the cracked pane. It is now January 24th and we have placed 2 calls to the installation manager and left 2 messages with no return call, once again no follow up from Champion. Oh and by the way the pane on the other side of this window is no also cracked. This has been the worst purchasing experience of my life. I intend to do more home improvements and can assure you that Champion will get none of our future business. I also have many friends who will hear of my experience with your company and I will advise them as well to steer clear of Champion. This is no way to treat any customer. If I did business like this I would have been out of business years ago.
Had windows installed at the end of June. Main centerpiece window in living room at the front of the house was measured wrong resulting in installation issues, that had I not been there to observe would have resulted in a *** poor sloppy installation that would have...
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Company wrote 0 public responses to the review from Aug 13, 2017.
1.3
Bensenville, Illinois
I liked
  • Windows seem ok
I didn't like
  • Customer service
#1087085
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Champion Windows - Bow window

In winter it is frozen at the bottom. Condensation is horrible. Was told not a defect
Company wrote 0 public responses to the review from Jan 02.
#1160675
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Bought windows back in November they came to put them in the installation looks like *** the windows where measured wrong but still put in and made to fit with foam and a ton of silicone after numerous calls to the nashville office with never getting a answer i finally...
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Company wrote 0 private or public responses to the review from Jun 30, 2017.
1.0
I didn't like
  • Suck
#1068062
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Champion Windows - A Nightmare

Absolutely the worst company I have ever dealt with. I will be informing everyone I know to not do business with this company. Horrible customer service.
Company wrote 0 public responses to the review from Nov 15, 2017.
#1131609
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This is what I believe Champion windows of Denver Co. is doing to me $8882 for siding and insulation 2014. Hail damaged 1 side of our house. Champion wants to replace siding only, $5254 what a ripoff. They will not sell just the siding, only their installers can do...
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Company wrote 0 private or public responses to the review from Aug 05, 2017.
1.0
I didn't like
  • Ripped off on hail damage
#1083893
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Champion Windows - They got your money , now they don't care

Had new roof and 5 windows replaced late june 2017, now the roof is leaking , i have called there number i few times long hold times to speak to someone , they say they will contact local office , its been 24 hours and no one has called you think a big company like Champion would have a emergency hotline, guess not, buyer beware
Company wrote 0 public responses to the review from Sep 02, 2017.
1.0
Details
Advertised vs Delivered
Customer service
Price Affordability
Product or Service Quality
Value for money
Warranty
#1095865
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Great sales pitch I took it hook line and sinker, Took out a second mortgage on my home in order to purchase these windows. One of the biggest selling points for me was the LIFETIME replacement NO MATTER the cause of a broken window. NOT SO MUCH! We are selling the...
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Company wrote 0 public responses to the review from Jan 30, 2017.
Anonymous
Rob

That's not right. Thanks for posting, I will think twice before I purchase new windows.

1.0
#999966
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I purchased a new roof and 5 windows, was told that roof had 15 year labor warranty and shingles have 30 year was told this 3 times by salesman Brett , when shingles where delivered i checked them and didnt had that warranty, so i called office and found out different...
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Company wrote 0 private or public responses to the review from Jul 21, 2017.
1.4
#1077674
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I had 10 new windows installed on my house by Champion. I told the salesman that I wanted exactly what I had. He kept saying replacement windows and I said I wanted the same style window that I had. He orders them and about $10,000 later my windows were ready. Keith...
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Company wrote 0 public responses to the review from Feb 27, 2017.
#1014552
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Champion Windows - Never called me back

Never called back never followed up with me at all
Company wrote 0 public responses to the review from Sep 04, 2017.
#1096311
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