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Pissed Consumer Interviews ?

In august of 2017 my wife and I ordered 3 windows from Champion. Two garden windows and one small bathroom window. We were quoted a price of $12,000 dollars. I felt that this was too expensive and was ready to say no but one look at my wife and I knew she wanted them so I agreed to the price. We were told they would be constructed and installed within 4 to 6 weeks. Six weeks went by and my wife called to see when the windows would be coming. She was told they would be here on October 23rd. October 23rd came and went and no windows and no follow up from Champion. We placed another call and were told they were waiting on a part. To me this was a red flag. You make your own windows and your waiting on a part? Any way another couple of weeks go by with no follow up from Champion. We call again and are told the windows are in and were put on hold for the installation manager. Well it seems the installation manager had left for the day but He would be calling in the morning. Two more days go by with no call from the installation manager, once again no follow up from Champion and now I am angry. I call and let Champion know that if the windows aren’t in within the next few days I will cancel the sale and find someone else. Finally I get a call from the installation manager who apologizes but say’s it’s there busy time of the year. How many years have you been in business and you haven’t made changes for you “busy time of the year”?? He tells me they will be there Wednesday. Wednesday comes the windows arrive. Two of them are fine but one of the garden windows has a broken pane the insert doesn’t fit and is leaking from the upper right corner. Now by this time I have made 2 payments on windows I don’t even have and you send me a piece of junk. $12,000 dollars REALY? We call again and the installation manager says He will be out tomorrow to fix the window and we would discuss a discount in the price. The following day He fixes the leak and says He will be back after Thanksgiving to replace the cracked pane. It is now January 24th and we have placed 2 calls to the installation manager and left 2 messages with no return call, once again no follow up from Champion. Oh and by the way the pane on the other side of this window is no also cracked. This has been the worst purchasing experience of my life. I intend to do more home improvements and can assure you that Champion will get none of our future business. I also have many friends who will hear of my experience with your company and I will advise them as well to steer clear of Champion. This is no way to treat any customer. If I did business like this I would have been out of business years ago.
This is what I believe Champion windows of Denver Co. is doing to me $8882 for siding and insulation 2014. Hail damaged 1 side of our house. Champion wants to replace siding only, $5254 what a ripoff. They will not sell just the siding, only their installers can do...
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1.0
I didn't like
  • Ripped off on hail damage
#1083893
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Champion Windows - They got your money , now they don't care

Had new roof and 5 windows replaced late june 2017, now the roof is leaking , i have called there number i few times long hold times to speak to someone , they say they will contact local office , its been 24 hours and no one has called you think a big company like Champion would have a emergency hotline, guess not, buyer beware
1.0
Details
Advertised vs Delivered
Customer service
Price Affordability
Product or Service Quality
Value for money
Warranty
#1095865
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Great sales pitch I took it hook line and sinker, Took out a second mortgage on my home in order to purchase these windows. One of the biggest selling points for me was the LIFETIME replacement NO MATTER the cause of a broken window. NOT SO MUCH! We are selling the...
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Anonymous
Rob

That's not right. Thanks for posting, I will think twice before I purchase new windows.

1.0
#999966
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I purchased a new roof and 5 windows, was told that roof had 15 year labor warranty and shingles have 30 year was told this 3 times by salesman Brett , when shingles where delivered i checked them and didnt had that warranty, so i called office and found out different...
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1.4
#1077674
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I had 10 new windows installed on my house by Champion. I told the salesman that I wanted exactly what I had. He kept saying replacement windows and I said I wanted the same style window that I had. He orders them and about $10,000 later my windows were ready. Keith...
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#1014552
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Champion Windows - Never called me back

Never called back never followed up with me at all
#1096311
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Champion Windows - No shoe

I would think that a professional company would have the decency to call if they were not going to come. I had to leave work early for my appointment only for the company to call me and tell me that the rep was going to be late. I was fine with the late arrival because I do understand things happen. However I do expect for the rep to actually show up.
#1083916
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Champion Windows - Inept, uncommunicative, dishonest

Stuck in Champion Sunroom purgatory outside Memphis, TN. My mother signed a contract with them on April 12 and paid over 50% down. This is what we have as of July 22 and 10 days of construction: the framework of a deck (couldn't get pic to upload). This the second attempt to get the decking right. I would not wish the misery we have experienced with Champion on anyone.
#1077779
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Bought a house from owner who had replaced all windows with Champion. They were 4 years old. In the last 7 years we have had to replace the glass in 5 casement windows because the seals broke allowing significant moisture to form between panes. One pane actually...
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Anonymous
Aletha

Are you sure they are champion windows and not one of the other companies out there? Some look just a like but the quality is different.

#1028058
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Just had a sales rep out to provide a quote for 2 standard size windows. White vinyl sliders, nothing special about them. He quoted me $2,700. I can get replacement windows of a similar quality from Menard's for $250 each and install them myself. Was looking for a less...
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Anonymous
Anonymous

Oh so you wanted a contractor grade window instead of quality. Big difference in quality. And nope I don't work for them bu I am a competitor of theirs.

#1050547
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