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Champion Windows - Inept, uncommunicative, dishonest

Stuck in Champion Sunroom purgatory outside Memphis, TN. My mother signed a contract with them on April 12 and paid over 50% down. This is what we have as of July 22 and 10 days of construction: the framework of a deck (couldn't get pic to upload). This the second attempt to get the decking right. I would not wish the misery we have experienced with Champion on anyone.
#1077779
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Bought a house from owner who had replaced all windows with Champion. They were 4 years old. In the last 7 years we have had to replace the glass in 5 casement windows because the seals broke allowing significant moisture to form between panes. One pane actually...
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Anonymous
Aletha

Are you sure they are champion windows and not one of the other companies out there? Some look just a like but the quality is different.

#1028058
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Just had a sales rep out to provide a quote for 2 standard size windows. White vinyl sliders, nothing special about them. He quoted me $2,700. I can get replacement windows of a similar quality from Menard's for $250 each and install them myself. Was looking for a less...
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Anonymous
Anonymous

Oh so you wanted a contractor grade window instead of quality. Big difference in quality. And nope I don't work for them bu I am a competitor of theirs.

#1050547
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Had a roof installed August 2015, the roof began to leak less than 8 months later. Roofing contractors came out and patched the roof up. Less than two months later roof leaked again. Called the roofing contractor, he came out to look at the roof and said he would fix...
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Anonymous
Anonymous

Good morning, From my understanding, the office in Baltimore has been able to reach out to you in order to assist you with this. I am a member of our National Customer Service...

1.0
#891939
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Based on the reckless driving of a "GetChampion... I wouldn't even entertain the thought of using this company! Thursday, June 22, 2017 at 10:18 am, the driver of their beautifully wrapped pick up truck played the bob-n-weave game on Harrisburg, PA highways so bad,...
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#1064734
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I have a Champion window with a broken seal. Not a problem for the technician to come and measure for a replacement (should have the measurements on file, however) but there is to be a $150.00 "travel charge". Yes, the warranty does state that a "nominal" travel charge...
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Anonymous
Anonymous

Same thing happened to us. $100 travel expense to replace a door handle that busted at a screw. They can send us the piece to replace ourselves. I should be charging them f...

I liked
  • Products and professional installation
  • Good products and professional installation
I didn't like
  • Customer service regarding travel charge for warranty service
#990574
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I ordered 17 windows to replace in our home from Champion at a cost of nearly 10,000.00. I have had every window they installed replaced due to a bad shipment they received. It takes forever to get them to respond and schedule a time to replace the windows. Today they...
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2.4
I liked
  • Installers
  • Person that came to measure the door openings
I didn't like
  • Customer service
  • Service quality materials
  • Service and installation
#975922
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We purchased Champion Windows for our house approximately 10 years ago. One of the reasons we chose Champion was for the warranty. When it came time to make a warranty claim for 3 defective windows, they were more than happy to order new ones and replace them. They...
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#815651
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Worst company ever! Absolutely awful experience at every turn!! We asked to be fully indemnified for the large crack put in the driveway by the dumpster. It stretches about 15 feet in total length and is very noticeable on what had been a clean looking driveway. (See...
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Anonymous
FAQU-DN

David , I think you have some severe mental issues

Anonymous
Lbtymem

This guy is a grade A+ pile of ***

1.0
I didn't like
  • Lack of customer service
  • Awful
  • Project manager
#565539
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We just replaced every window (27 of them including some arches and eyebrows) as just one part of a whole-whole renovation . We signed the contract in mid February with an estimated 6-8 week lead. Four weeks later, they called to tell us they had most of the windows...
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4.3
I liked
  • Honored every commitment they made
#820253
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