Champion Windows
Reviews and Complaints
Champion Windows - Roofing Repair Arrangement Review
Bad service
Wrong Windows Ordered
Poor Work Review
NJ location in pennsauken
SCREAMING
Champion Windows - Window Review from Memphis, Tennessee
Champion Windows - would not honor contract, non-responsive
I had Champion windows quote the replacement of 9 picture windows. We agreed on a price and delivery date and they took over 60% of the money the day of the order. It was made clear up front that I had a critical install date, which was written into the contract.
After several weeks of delay - with the salesmen telling me he needed to review the order with one person or another I get a call 3 weeks into the 6 week leadtime that they are not going to honor the contract. No explanation. I pressed the issue, met with the installer and division manager (Jack Jones - who could not have been more rude) and was told tough luck. They are not taking the job, 'it is outside of their scope'. When I pointed out they sell replacement windows and I was buying replacement windows they did not have anything to say other than 'they are not going to fulfill the contract'. I suspected (and questioned them aloud) that they did not quote the job with a high enough margin and therefore were backing out of the job - even though I had met all of my requirements, to which they denied but failed to offer another explanation.
I asked them to look for a solution including: selling the windows directly to me so I can have my contractor install them or sub-contract my contractor - both ideas they declined outright.
I was told to call their customer service manager (Karen Miller), which I did and never received a return phone call.
At this point I have no windows, my critical install date has past AND they have not returned my down payment.
I plea with all of you - get the word out, this is not the company to do business with. I will have to take them to court to make this right. Learn from the other consumers who have tried this company. If I had read this site first, I would have steered clear of them.
Sunny room with a rainy leak
Salesman made a quote, then claimed he goofed. Right!
Champion Windows Installation Review
Replace Window Under Warranty
Dishonest Company
Try to strong arm you
Window installation
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Curious, did your integrity keep you from accepting the gift card?