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Champion Windows - Windows Replacement Review from Eden, North Carolina

1.0
Details
I have called. 6 different times from april 30 to may 14. To Jessica and Tony at nashville store. To have trim in windows replaced because it is falling out. They seem to be having a hard time believing that i am a past customer, even though i told Jessica i had all my paper work. Called this am for Bobby Mclamb he is suppose to call back. Tony and jessica have a communication problem. Because ever time a call, they neither one can get thete Stories together.
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Review
#638152 Review #638152 is a subjective opinion of poster.
Reason of review
Poor customer service

Champion Windows - Door Review from Simpsonville, South Carolina

1.0
Details
High pressure sales, they come to your home and basically guilt you into buying right then because they don't want you getting competing bids. Probably a good window, but not worth the hassle they put you through. Whoever came up with their selling technique probably sold used cars in a past job. Nashville area. Run away from these guys until they remember that referrals from happy customers and quality work is more important than closing a deal.
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Review
#638139 Review #638139 is a subjective opinion of poster.
Product
Champion Windows Door
Reason of review
Poor customer service
1.0
Details
I had Champion siding and windows installed at my house in 2012, at a cost of around 25K dollars. The installation crew was not at all professional, and didn't install the gable vents I ordered and paid for. I had to refuse to sign the paperwork authorizing release of...
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1 comment
Anonymous
#986032

Wow. They have high pressure sales that basically you are supposed to sign up the night they visit.

They care more about volume of closing deals, than happy customers who will refer them.

Whoever changed their sales process in the last few months should be sent back to wherever they came from. Probably a good window but not worth the hassle.

Review
#637651 Review #637651 is a subjective opinion of poster.
Service
Champion Windows Installation
Cons
  • Service and installation
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Terrible Service Department

Warranty replacement window, still waiting 12 weeks | Champion Windows review from Knoxville, Tennessee

Need two windows replaced because of seal leak. They cashed my "nominal" $75 check to come and look and order on 2-10. Was told 8-12 weeks. Called today and they still can't tell me when I will get them. When I ask they say we only know when the truck leaves the factory and it's a couple days after that. Never again will I get Champion Windows and will discourage others also. I asked to speak with the service supervisor's boss and of course he is out until next week. After reading other reviews I am not sure it will help either.
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Review
#634756 Review #634756 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$200
Preferred solution
Deliver product or service ordered

Windows Review

Champion windows suck *** period
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Review
#629842 Review #629842 is a subjective opinion of poster.
Reason of review
Damaged or defective
1.0
Details
These guys promised to fabricate and install 64 windows in our house 4-8 weeks after we signed our $58,000 contract, and even wrote on it that they would rush the order to get it to the lower end. They completely missed that timeframe, with no end in sight. Despite...
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2 comments
Delight
#990628

Champion takes the feedback from our customers very seriously and we are proud of our long standing relationship in the communities that we conduct business. We are sorry to learn that this customer continues to seek various angles to discredit Champion and provide a disservice to the community through their false claims.

We are diligently working internally to resolve the issues that this customer has publicized and we maintain a very different stance on the issues that have been presented in their complaint and through the other actions they have taken. We are committed to fulfilling the contract that was entered into with this customer, despite the numerous obstacles they have placed in front of us

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Review
#629681 Review #629681 is a subjective opinion of poster.
Product
Champion Windows Window
Cons
  • Installation
  • Delivery
  • Customer service
Reason of review
Poor customer service
Loss
$58000
Preferred solution
Deliver product or service ordered

Windows Replacement Review

2.7
Details
Had almost all the windows replaced and still they are not right. In fact one of the windows leaks and is making the plaster on the wall bulge and crumble
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Review
#623221 Review #623221 is a subjective opinion of poster.
Reason of review
Bad quality

Champion had service issue with insulation. | Champion Windows review

5.0
Details
Came back and fixed issue. No problem. We wanted to have more foam around windows. Production manager said that there had to be an agreement between sales person and us. We said we were not made aware at original meeting. We came to an agreement With no added cost. Champion came bacon one week later and rescaled and reinstalled . No questions asked. I would definitely use this company again. The windows make my house much warmer. The men were very beat. Support staff was very polite. We had Home Depot and Castle before them. We did not like there sales tactics.
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Review
#620235 Review #620235 is a subjective opinion of poster.
Pros
  • Very fair
Reason of review
Good customer service

Champion Windows Window Review

1.0
Details
I just filled out an online champion window estimate and within 5 min, home depot calls?? So beware of what company has a secure site! It seems champion has an open web for everyone to steal!!
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Review
#619021 Review #619021 is a subjective opinion of poster.
Product
Champion Windows Window
Reason of review
Bad quality

Horrible customer service with an uncaring attitude. | Champion Windows review

I am appalled at the attitude of their personnel. I have been waiting for over a week for an estimate and have even called the office twice. I am amazed that they don't care about the customer. Thank goodness that I found all this out before I bought any of their products. I waited for 5 days and didn't hear back from the salesman. I called the office to prompt them to get me a quote, the salesman called my home and asked me several questions that I had already answered during his visit to my home. He was coming across to me that he barely remembered me what we had discussed. I called the office a second time and all they did was say "I'm sorry". Sorry doesn't cut it after I have been ignored for over a week. I would not recommend anyone even bother to call their office for an estimate unless you want to be ignored and pushed aside. If you are in a position to purchase new/replacement windows find another company that fits your needs. Not to mention it took them over 3 hours to make their sales pitch in my home. Way too much gib gab for me. Get to the point and price and I still haven't received either one!!!
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Review
#610911 Review #610911 is a subjective opinion of poster.
Service
Champion Windows Customer Care
Cons
  • Customer service
Reason of review
Poor customer service
Tags
  • POOR MANAGERIAL SERVICES