Champion Windows
Reviews and Complaints
Dishonest Salesman, Unreasonable Management, Terrible Customer Service
Preferred solution: Let the company propose a solution
Bad Warranty
We purchased Champion Windows for our house approximately 10 years ago. One of the reasons we chose Champion was for the warranty.
When it came time to make a warranty claim for 3 defective windows, they were more than happy to order new ones and replace them. They never, ever mentioned there would be a $99 trip charge. It was not until the windows were installed and they asked for money. I will admit the warranty states this, however, I feel it was wrong to not mention this during the phone call to schedule the appointment or during the visit to look at the windows.
It is also wrong to charge for an obvious defect in their product.
This 24 mile trip cost us $99. Defeats the purpose of a warranty.
Screens for Windows
Bought house with a Champion Windows Sun Room . Warranty is not covered because I'm a new home owner.
Don't stand behind Windows or screens .Have to pay Warranty of $175.00 a year. Then for parts. The worst warranty I have ever come in contact . I would advise anyone not to use this company.
After sell you are on your own. Name of company has a big name. But, service forget it. There are other companies in area you may want to try.
A little hard to get in contact with them. But, now I'm having to write 100 words .
But, just don't get this Company. You will regret it.
SAVE YOURSELF A LOT OF TIME DO NOT BUY OR TRUST ANYONE FROM CHAMPION
- Sales person lied
Preferred solution: Full refund
Shoddy company
- Customer service
Preferred solution: Full refund
Champion doesn't care after they have your $$
- Windows
- Poor follow up and concern for customer satisfaction
- Lack of warranty service
Preferred solution: Deliver product or service ordered
Lifetime warranty is a hoax
Horrible Customer Service, Employees Lie and are Unreliable
Champion Windows - Window Review from Waukegan, Illinois
I had my initial home quote 10/31/15. I ordered 14 windows, it took till January 30 for installation .
Out of the 14 windows 13 were completely wrong.
They reordered and replaced them but to this day the bathroom window was not reordered in the correct size and i am still waiting. Does anyone have an email or phone number to the CEO Todd Dickson i believe he is the current one?
Short Review on April&nbs-04:00;07,&nbs-04:00;2016
Champion Doors of Albany, NY worst customer service ever
I purchased a Champion patio door on 9/25/2015. I chose Champion rather than Pella, even though the cost was comparable. I made the wrong decision, for the reasons listed below:
1. Unethical sales approach - the Champion salesman "gave me" a preferred price provided that I give him copies of the quotes I received from other patio door companies. For the record, I did not give that information to him.
2. Shoddy installation - the installers seemed rushed and results show. After they left, I found multiple exposed nail holes, dirty finger prints, debris on the floor, and worse - a dent in the door frame. I contacted Champion immediately. It took over 2 weeks before someone from Champion returned my call. I have been assured that a new frame has been ordered and will be installed at no charge to me.
3. On November 12, 2015 the patio door lock broke.
I have owned this door since September 25th. I am not happy with the service or the quality of the door. For $2,000 I expect a door to be installed well and for the product to perform as expected. In addition, the security of my home was compromised.
I have repeatedly asked to have the door removed immediately and be refunded the entire amount so that I can purchase a Pella door, which I should have done in the first place. I wrote to the CEO of Champion and got no response. No one returns my phone calls. Meanwhile I paid $2,000 for a door with a dent in it.
- Customer service
- Quality of the product
Preferred solution: Full refund
Over a year now, and still waiting to finalize!
I bought Windows for my whole house in Nov 2015. By January, nothing....February....March then got installation in April.
Didn't like how one of the windows turned out (it also came in with the glass broken), so another $400 and additional delay. They didn't caulk around one of the windows (how do you forget that when it's your business?). Finally got everything finished this summer. In October, I applied for a building permit with the City of Austin for a different project,and found out there was still an open permit from the windows.
Final inspection was never done (and I had no idea of any of this). Called Champion and they told me that I had denied access to my house, so the inspection was not done!! After trouble getting through to Champion, the rep and I arrived at some dates for the inspection (one of which is today). I called earlier this week to check on status, and was told he had forgotten to call the city, but that he could call yesterday afternoon and they would be out this morning.
Not so! So here goes another call to Champion, which will probably entail getting a call center, which takes my information and tells me they will email the local office, and I won't get to speak to anyone.
Very frustrating and I would NOT use them again. Have a pretty good case of buyer's remorse.
Promised good quality but not true
Salesman walked out
Tom arrived on time for appointment after circling the block twice. I had a meeting with my oncologist scheduled for one hour later and told him I was on a tight schedule.
I showed him the bedroom I wanted windows installed in first, he measured the windows and began a sales pitch that began with an explanation of Energy Star ratings. I indicated that he needed to hurry this process as I had a brief time in which to discuss this before I needed to leave. He became upset, said he could not do his job in 30 minutes (he had 40 left at this point) and packed his materials and left.
Strong impression I missed a hardcore sales pitch. If this is the customer service going in I'd hate to see what warranty service is like.
Wind Howels and Blinds Swing
Preferred solution: Let the company propose a solution
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Champion warranty on sunroom is crap!! Worthless construction & not worth what I paid.